Neighbourhood Partnership Specialist

Neighbourhood Partnership Specialist – Accrington

The Neighbourhood Partnership Specialist will build strong connections with local organisations, residents and stakeholders to improve communities. This full‑time role requires excellent interpersonal abilities and experience forming collaborative agreements.

About the Role

The purpose of the role is to deliver face‑to‑face customer services and housing support in our neighbourhoods, providing support to customers, delivering social impact and tenancy management services. It includes collaborating with colleagues and partners and championing Onward values.

A valid full UK Driving Licence is required.

Key Responsibilities

• Social Impact
  • Identify and contribute to social impact opportunities within the neighbourhood and across the region.
  • Support the delivery of neighbourhood improvements and customer opportunities.
  • Develop strong connections with partners, organisations and community groups doing positive work.
• Tenancy Management
  • Provide a comprehensive tenancy management service, letting homes to minimise rent loss and contributing to sustainability.
  • Carry out estate inspections, identify improvements and manage service charges.
• Tenancy Sustainment
  • Support tenants at risk to adhere to tenancy terms.
  • Provide referrals and coordinate support pathways.
• Customer Service and Voice
  • Deliver high‑quality customer service and develop positive relationships in line with the Onward + approach.
  • Listen, hear and act on customer feedback.
• Neighbourhood Plus
  • Collaborate with colleagues from other teams to deliver neighbourhood initiatives.
  • Contribute to excellent external partnership work and act as an ambassador for the organisation.
• Professional Curiosity
  • Take a proactive approach to safeguarding, vulnerabilities, and reasonable adjustments.
  • Log customer contact details accurately.

Skills and Experience

• Knowledge and awareness of relevant housing regulations and law.
• Experience delivering face‑to‑face customer service.
• Experience developing partnership working with support agencies, local authorities and community groups.
• Ability to engage and work with complex and challenging caseloads.
• Understanding of the social, economic and political context in the neighbourhoods.
• Competent IT skills, including intermediate proficiency in Microsoft Office.
• Support external funding bids as required.
• Experience delivering on‑site projects and improvements.

Qualifications

• Essential: Educated to a GCSE standard or equivalent qualifications/experience.
• Desirable: Relevant professional qualification, e.g. CIH.

Benefits

• £37,250 annual salary.
• 32 days annual leave plus bank holidays (total 40 paid days).
• Pension scheme with matched contributions up to 10%.
• Salary finance loans (short and long term).
• Simply Health cash plan and extended family coverage.
• Dental, optical, physiotherapy and 24‑hour private GP access.
• Paid leave for sickness, maternity, paternity and adoption.
• Learning for life scheme (up to £150 annually).
• Wide range of discounts and cashback offers.
• Flexible working arrangements.

About the Organisation

Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We build 500 new homes each year and commit to creating positive spaces for our customers, an inclusive workplace and diverse teams.