At a Glance
- Tasks: Manage residential properties and deliver tenancy management services in West London.
- Company: Reputable housing provider with a focus on community and support.
- Benefits: Competitive pay, immediate start, and a chance to make a difference.
- Other info: Opportunity for long-term growth in a supportive environment.
- Why this job: Join a dedicated team and help improve local communities while gaining valuable experience.
- Qualifications: Experience in housing management and strong problem-solving skills required.
The predicted salary is between 29.49 - 29.49 £ per hour.
The Neighbourhood Officer (Temp: London) based in Fulham manages under 500 properties across West London for a reputable housing provider.
This fully site‑based temporary role requires a skilled housing professional with strong tenancy and neighbourhood management experience, ideally from a Housing Association or Local Authority.
Working 35 hours per week, five days on site, the successful candidate will join the housing operations team.
Clear DBS required. Immediate start.
Key Responsibilities
- Managing a designated patch of residential properties.
- Delivering end‑to‑end tenancy management services.
- Conducting tenancy audits, home visits, and estate inspections.
- Investigating and resolving anti‑social behaviour cases.
- Managing tenancy breaches and enforcement action where required.
- Supporting vulnerable residents and making appropriate safeguarding referrals.
- Working closely with Income Officers to address rent arrears and tenancy sustainment issues.
- Liaising with internal departments, contractors, local authorities, and external agencies.
- Handling resident complaints and resolving complex housing issues.
- Ensuring compliance with housing legislation, policies, and regulatory requirements.
- Supporting void management and tenancy sign‑up processes.
- Maintaining accurate records and case management notes.
Essential Experience and Knowledge
- Housing Officer / Neighbourhood Officer experience.
- Social Housing, Local Authority or Housing Association background.
- ASB case management experience.
- Tenancy management and tenancy sustainment knowledge.
- Estate inspections and resident engagement.
- Knowledge of housing legislation and safeguarding.
- Minimum 3–5 years’ experience within social housing.
- Proven background managing ASB cases, rent arrears, void management, tenancy audits.
- Up‑to‑date knowledge of housing legislation and tenancy management practice.
- Strong IT skills and experience using housing management systems.
Desirable
- Level3 Housing qualification or willingness to work towards CIH membership.
- Key Skills and Attributes
- Organised, resilient, and customer‑focused housing professional.
- Capable of managing complex tenancy issues independently.
- Contributing positively within a small collaborative team environment.
- Comfortable balancing tenancy sustainment, enforcement, resident engagement, and operational performance across a busy neighbourhood patch.
If you are an Housing or Neighbourhood Officer looking for your next long-term opportunity within a respected housing organisation, apply today.
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