At a Glance
- Tasks: Lead IT service management, ensuring efficient delivery and continuous improvement.
- Company: Dynamic client in Milton Keynes with a focus on ITIL practices.
- Benefits: Competitive daily rate, flexible working with 3 days onsite and 2 days remote.
- Other info: 6-month contract with opportunities for professional growth.
- Why this job: Make a significant impact in IT service management while leading a talented team.
- Qualifications: Proven ITSM leadership experience and knowledge of ServiceNow.
The predicted salary is between 60000 - 72000 £ per year.
Network IT is recruiting for the role of Head of IT Service Management for a client in Milton Keynes on a six‑month initial contract. This is an SC Cleared position (active clearance not required but preferred) and is located in Milton Keynes with a working practice of 3 days onsite/2 days remote.
The contractor will work within an ITIL‑focused ITSM function and will be responsible for strategic leadership, overseeing service delivery, continual improvement, stakeholder engagement, customer satisfaction, developing and leading a team of service management professionals, ensuring services are delivered efficiently, meet agreed performance targets, and evolve in line with business and customer requirements.
Position Details
- Duration: 6 months
- Rate: £600 per day
- Status: Inside IR35
- Location: Milton Keynes
- Working Practice: 3 days onsite / 2 days remote
Key Responsibilities
- Provide strategic leadership for IT Service Management.
- Oversee service delivery, continual improvement, stakeholder engagement, and customer satisfaction.
- Lead and develop a team of service management professionals.
- Ensure services are delivered efficiently and meet agreed performance targets.
- Evolve services in line with business and customer requirements.
Key Skills
- A demonstrable background of working in ITSM Management or Leadership within complex service delivery environments.
- Experience of leading teams, including Service Delivery Managers.
- Knowledge of working with service management tooling, specifically ServiceNow.
- Knowledge of setting up SLAs / OLAs.
- ITIL4 Managing Professional, or ITIL V3 Expert with ITIL4 Foundation certification.
- Evidence of delivering services to standards such as ISO 9001 / ISO 20000‑1.
- Experience setting up ITSM strategy and change management within an established ITSM function.
- Strong background in engaging with vendors, suppliers, and third parties.
- Eligibility for or already having an SC Clearance.
Head Of IT Service Management (SC Cleared) in Milton Keynes employer: JAM Recruitment Ltd
As a leading employer in Milton Keynes, we pride ourselves on fostering a dynamic work culture that values innovation and collaboration. Our commitment to employee growth is evident through continuous professional development opportunities and a supportive environment that encourages team leadership and strategic thinking. With a flexible working practice of 3 days onsite and 2 days remote, we ensure our employees achieve a healthy work-life balance while contributing to meaningful projects in IT Service Management.
StudySmarter Expert Advice🤫
We think this is how you could land Head Of IT Service Management (SC Cleared) in Milton Keynes
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at JAM Recruitment Ltd that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Head Of IT Service Management (SC Cleared) in Milton Keynes
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at JAM Recruitment Ltd, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at JAM Recruitment Ltd can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at JAM Recruitment Ltd will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at JAM Recruitment Ltd
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at JAM Recruitment Ltd. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at JAM Recruitment Ltd.
