At a Glance
- Tasks: Create and deliver engaging training resources for new and existing colleagues.
- Company: Join a dynamic team at Capgemini in Manchester.
- Benefits: Earn up to £14.60 per hour with flexible hours.
- Other info: Enjoy a supportive environment with opportunities for personal growth.
- Why this job: Make a difference by training the next generation of customer advisors.
- Qualifications: Experience in training or service desk roles, plus strong communication skills.
As a Customer Advisor Trainer based in Manchester, you will manage the creation, promotion, and delivery of training resources for new and existing colleagues. Working 35 hours per week, Monday to Friday between 7am and 6pm, this temporary role pays up to £14.60 per hour.
Location: Manchester
Hours: 35 hours per week, Monday to Friday, between 7am – 6pm
Pay: £14.60 per hour
Responsibilities:
- Schedule training across the service desk
- Update the client training database
- Identification and analysis of training courses required with steer from the line manager
- Delivering and facilitating training courses to new starters
- Ensure new starters readiness to go live in line with client requirements
- Co-ordinate course attendance
- Identify and communicate any areas of improvement
- Ensure quality of new and existing user documentation and training materials
- Build and maintain a close working relationship with Service Centre Operations Managers / Team Leaders
Qualifications:
- Previous experience in a Service Desk/ Training role
- Excellent written and verbal communication skills
- Good MS Office skills
- Organised, self‑motivated, creative thinker, team player
- Ability to work independently without close supervision
