At a Glance
- Tasks: Manage service contracts and key accounts while driving revenue and customer satisfaction.
- Company: Dynamic healthcare services company with a focus on collaboration and growth.
- Benefits: Competitive salary, company car or allowance, and opportunities for professional development.
- Other info: Field-based role with nationwide travel and excellent career advancement potential.
- Why this job: Join a role that combines strategic thinking with relationship building in a fast-paced environment.
- Qualifications: Experience in contract management, strong negotiation skills, and commercial acumen required.
The predicted salary is between 43000 - 49000 £ per year.
The Service Contract Manager, based in Luton with nationwide travel, oversees service agreements and key accounts within a designated region.
This permanent position offers £43,000 to £49,000 annually, plus a company car or allowance.
Reporting to the Regional Service Manager, the post holder will drive contract revenue and profitability through robust governance and customer relationships.
Responsibilities include partnering with service, sales, finance, and operational colleagues to fulfil contractual duties and spot expansion prospects.
Working patterns involve regular field presence across the UK.
Candidates should possess commercial acumen, a track record in retention, and strong negotiation abilities.
This role suits a professional adept at balancing client expectations with internal delivery, ensuring sustained account loyalty.
- Service Contracts Manager Location: Field Based (UK Travel Required)
- Reports To: Regional Service Manager
About the Role
We are seeking an experienced and commercially focused Service Contracts Manager to be responsible for the effective management and retention of service contracts and key customer accounts within a defined region.
The successful candidate will maximise contract revenue and profitability through strong account management, operational collaboration, contract governance, and customer relationship management.
This role requires close partnership with service, sales, finance, and operational teams to ensure contractual commitments are delivered successfully while identifying opportunities for business growth.
Key Responsibilities
- Contract & Account Management
- Develop and maintain key account plans to maximise the value and growth potential of contracted accounts.
- Build and maintain strong relationships with key customer stakeholders.
- Act as the primary point of contact for contract reviews and service provision changes.
- Monitor contract performance against agreed service level agreements (SLAs).
- Ensure high levels of customer satisfaction and service delivery excellence.
- Identify opportunities to expand products and services within existing accounts.
- Commercial & Financial Management
- Manage the retention and renewal of service contracts.
- Ensure accurate capture and invoicing of all contracted activities.
- Implement annual contract price increases where applicable.
- Provide accurate revenue forecasts on a weekly, monthly, quarterly, and annual basis.
- Work closely with finance teams to resolve invoicing and credit control matters.
- Analyse contract performance, commercial trends, and profitability.
- Operational Coordination
- Collaborate with regional service and operational teams to ensure efficient contract delivery.
- Facilitate effective communication between service, sales, administration, and finance teams.
- Ensure all contract implementation and setup documentation is completed accurately.
- Maintain up-to-date contract records within company systems.
- Support timely contract renewals and amendments.
- Reporting & Analysis
- Produce management information and performance reports for contracted customers.
- Generate account analysis and business reports for internal stakeholders.
- Utilise business systems and reporting tools to extract and analyse data.
- Investigate and explain variances relating to service delivery, compliance, and financial performance.
Skills and Experience
- Commercial and service management experience within a healthcare or medical services environment.
- Strong contract management and account management experience.
- Excellent organisational and planning skills.
- Strong analytical and problem-solving capabilities.
- Experience interpreting operational and financial performance data.
- Excellent communication and relationship-building skills.
- Advanced Microsoft Office skills, including: Excel, Word, Power Point, Outlook, Teams.
- Ability to work effectively with multiple stakeholders across different functions.
Desirable
- Qualified Engineer or technical background.
- Experience negotiating.
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Service Contract manager in Luton employer: JAM Recruitment Ltd
At JAM Recruitment Ltd, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Birmingham, we offer a dynamic work culture that fosters collaboration and innovation, alongside competitive salaries and hybrid working options. With a strong focus on career progression, our employees are empowered to take on leadership roles and make a meaningful impact in the field of personal injury law.
