At a Glance
- Tasks: Build local connections and improve community wellbeing through partnerships and events.
- Company: Join a dynamic organisation focused on social impact and community support.
- Benefits: Enjoy 40 days of paid holiday, flexible working, and a great pension scheme.
- Other info: Full-time role with excellent career growth and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your career in community engagement.
- Qualifications: GCSE standard education and experience in customer service and partnership development.
The predicted salary is between 37250 - 37250 £ per year.
About the Role
The Neighbourhood Partnership Specialist in Longridge will build strong local connections to improve communities and support tenant wellbeing.
This full‑time role focuses on developing partnerships with local organisations, coordinating events and ensuring residents access relevant services.
Key responsibilities include identifying community needs, managing stakeholder relationships and promoting neighbourhood initiatives.
They will deliver face‑to‑face customer services and housing support, support tenants, contribute to social impact opportunities, manage tenancy and support delivery of neighbourhood improvements.
Key Responsibilities
- Identify and contribute to social impact opportunities within the neighbourhood and across the region.
- Support the delivery of neighbourhood improvements and opportunities for customers.
- Develop strong connections with partners, organisations and community groups.
- Provide a comprehensive tenancy management service including letting our homes, carrying out estate inspections and managing service charges.
- Manage tenancies at risk of failure, support customers to adhere to tenancy terms, refer to external supports and collaborate with statutory services.
- Focus on high‑quality customer service, develop positive relationships and act on the voice of customers.
- Collaborate with colleagues across teams to deliver neighbourhood initiatives.
- Contribute to excellent external partnership work to support effective service delivery and be an ambassador for the organisation.
- Take a proactive approach to safeguarding, vulnerabilities, reasonable adjustments and logging customer contact.
Qualifications
Essential
Educated to a GCSE standard or equivalent qualifications/experience. Knowledge and awareness of related housing regulations/law.
- Experience of delivering face‑to‑face customer service.
- Experience of developing partnership working with support agencies, local authorities and community groups.
- Engage and successfully work with complex and challenging caseloads/individuals.
- Good understanding of the social, economic and political context in the neighbourhoods in which we operate.
- Competent IT skills, including intermediate proficiency in Microsoft Office.
- Ability to support external funding bids when required.
- Experience of delivering on‑site projects and improvements.
Desirable
Relevant professional qualification e. g. CIH.
Salary and Benefits
- Salary: £37,250 per annum.
- Annual leave: 32 days plus bank holidays (total 40 days paid holiday per annum, equivalent to 8 weeks).
- Pension scheme with matched contributions up to 10%.
- Simply Health cash plan and private GP access.
- Dental, optical, physiotherapy and 24‑hour private GP access.
- Paid leave for sickness, maternity, paternity and adoption.
- Learning for Life scheme – up to £150 annually.
- Wide range of discounts and cash‑back offers (retail, automotive, holidays, cycle‑to‑work).
- Access to short‑ and long‑term loans and savings facility.
- Opportunity to increase annual leave through purchase scheme.
- Flexible working arrangements and family‑friendly policies.
- Employment Details
Permanent full‑time position; requires a valid full UK driving licence.
EEO Statement
We embrace diversity and are committed to equal opportunity for all applicants. We will make reasonable adjustments to accommodate candidates where required.
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Neighbourhood Partnership Specialist in Longridge employer: JAM Recruitment Ltd
At JAM Recruitment Ltd, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Birmingham, we offer a dynamic work culture that fosters collaboration and innovation, alongside competitive salaries and hybrid working options. With a strong focus on career progression, our employees are empowered to take on leadership roles and make a meaningful impact in the field of personal injury law.
