At a Glance
- Tasks: Oversee daily operations of a field engineering team in the hospitality sector.
- Company: Established commercial kitchen equipment company with a focus on service excellence.
- Benefits: Competitive salary, full-time permanent role, and opportunities for career growth.
- Other info: Join a supportive workplace that values equality and merit.
- Why this job: Lead a dynamic team and ensure top-notch customer service in a fast-paced environment.
- Qualifications: Strong organisational skills and experience in service management are essential.
The predicted salary is between 37500 - 50000 £ per year.
This role is for a Service Manager based in London (N12 0QH), offered on a full-time, permanent basis with a salary between £37,500 and £50,000.
The position involves overseeing the daily operations of a field engineering team within a commercial kitchen equipment company serving the hospitality and catering sectors.
Key responsibilities include coordinating engineer schedules, managing workloads, reviewing completed jobs, preparing quotations, and ordering parts.
The successful candidate will ensure the team operates efficiently while maintaining high standards of customer service.
Strong organisational skills and experience in service management are essential for this position.
Service Manager Location: London N12 0QH
Salary: £37,500 - £50,000 per annum depending on experience
Job Type: Full-time | Permanent
About Us
A well‑established commercial kitchen equipment company providing planned maintenance, breakdown repairs, Sales & installation services to a wide range of customers across the hospitality, catering and food service industries.
Due to continued growth, they are looking for an experienced and highly organised Service Manager to oversee the day‑to‑day operations of our engineering team.
The Role
As Service Manager, you will be responsible for ensuring our team of field engineers operates efficiently while delivering excellent customer service.
You will coordinate engineer schedules, manage workloads, review completed jobs, prepare quotations, order parts and support the smooth running of our service department.
This is an office‑based role that requires excellent organisational skills, strong communication and the ability to prioritise multiple tasks in a fast‑paced environment.
Key Responsibilities
- Manage the daily scheduling and allocation of work for a team of field service engineers.
- Monitor engineer workloads and maximise productivity.
- Review engineers' paperwork, service reports and job completion records for accuracy.
- Prepare quotations for repairs, replacement parts and additional works.
If you have some or all of the relevant skills/attributes to fulfil this role then please apply now!
The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.
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Service Manager in London employer: JAM Recruitment Ltd
At JAM Recruitment Ltd, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Birmingham, we offer a dynamic work culture that fosters collaboration and innovation, alongside competitive salaries and hybrid working options. With a strong focus on career progression, our employees are empowered to take on leadership roles and make a meaningful impact in the field of personal injury law.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like JAM Recruitment Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to JAM Recruitment Ltd
Don't be shy about reaching out to JAM Recruitment Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Service Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about JAM Recruitment Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at JAM Recruitment Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
