At a Glance
- Tasks: Support the Housing Team by registering applicants and providing guidance on housing matters.
- Company: Join Pertemps Recruitment Partnership, a leader in staffing solutions with a personal touch.
- Benefits: Earn £16.71 per hour with 36 hours a week, Monday to Friday.
- Other info: Work in a diverse environment with opportunities for career progression.
- Why this job: Make a real difference in people's lives by helping prevent homelessness.
- Qualifications: Experience in customer service and a background in housing is preferred.
The predicted salary is between 16.71 - 16.71 £ per hour.
The Homelessness Prevention & Solutions Support Officer role in Harrow supports the Housing Team at the London Borough of Harrow.
Based at the Civic Centre, this full-time, temporary position until March 2027 involves registering new applicants on housing databases and delivering accurate guidance to residents.
The postholder will ensure homelessness prevention services are delivered effectively, maintaining precise records and assisting with casework.
This office-based role requires strong organisational abilities and a compassionate approach to handling sensitive housing matters.
The hourly rate is £16.71 PAYE, with 36 hours worked Monday to Friday.
Pertemps Recruitment Partnership is handling this placement.
Job Tittle : Homelessness Prevention & Solutions Support Officer Location : Harrow Civic Centre, Forward Drive, Harrow, HA3 8NT Employer : Pertemps Recruitment Partnership (on behalf of London Borough of Harrow) Contract : Temporary - March 2027 Hours : 36 hours per week, Monday to Friday Work Style : Office Based Rate : £16.71 per hour PAYE Pertemps Recruitment Partnership is seeking an experienced Homelessness Prevention & Solutions Support Officer to join the Housing Team at the London Borough of Harrow.
This role offers an excellent opportunity to support the delivery of vital homelessness prevention services and ensure residents receive timely, accurate and compassionate guidance.
Key Responsibilities
- Register new applicants on the relevant housing databases and ensure all required documentation is uploaded and maintained accurately.
- Act as the first point of telephone contact for individuals seeking housing advice, offering initial guidance and directing them to the appropriate service for further support.
- Book appointments for Homelessness Prevention & Solutions Officers, including arranging visits outside normal office hours when required.
- Inform clients straight away if an appointment is delayed or cancelled and rearrange at a time that suits them.
- Handle challenging situations calmly, including supporting clients who may be distressed, upset or difficult.
- Manage complaints and provide initial advice to clients about their housing or homelessness applications.
- Candidate Profile
- Experience of dealing with the public on a daily basis, both over the phone and face to face, within a customer focused environment.
- Background in Housing
- Experience of working in an office environment, handling a range of different tasks and responsibilities on a daily basis.
- Able to write clearly, accurately and concisely, producing straightforward and easy to understand information.
About us
For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry.
The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running.
We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do.
We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees.
London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit.
Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service.
It is easily accessible to the M1, M25 and A406.
The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct.
If any of these are detected you could be refused certain services or employment.
Your personal information will also be used to verify your identity.
Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting
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Homelessness Prevention & Solutions Support Office in London employer: JAM Recruitment Ltd
At JAM Recruitment Ltd, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Birmingham, we offer a dynamic work culture that fosters collaboration and innovation, alongside competitive salaries and hybrid working options. With a strong focus on career progression, our employees are empowered to take on leadership roles and make a meaningful impact in the field of personal injury law.
StudySmarter Expert Advice🤫
We think this is how you could land Homelessness Prevention & Solutions Support Office in London
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at JAM Recruitment Ltd.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from JAM Recruitment Ltd!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like JAM Recruitment Ltd, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at JAM Recruitment Ltd or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Homelessness Prevention & Solutions Support Office in London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to JAM Recruitment Ltd:Before hitting send, make sure to tailor your application specifically to JAM Recruitment Ltd! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at JAM Recruitment Ltd
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
