At a Glance
- Tasks: Lead the transformation of infrastructure services and improve operational resilience.
- Company: Established UK organisation investing heavily in technology.
- Benefits: Salary up to £90,000, bonus, health scheme, and hybrid work.
- Other info: Opportunity for travel to India and genuine ownership in a high-performing team.
- Why this job: Shape the future of technology and make a real impact.
- Qualifications: Significant experience in enterprise infrastructure and strong knowledge of Microsoft technologies.
The predicted salary is between 59576 - 70089 £ per year.
The Head of Infrastructure Engineering & Operations, based in South London (hybrid), leads the transformation of infrastructure services for a well‑established UK organisation. The senior leadership role is responsible for shaping strategy, improving operational resilience, strengthening governance, and ensuring technology services support the wider business effectively.
An established UK organisation is investing heavily in its technology function and seeks a Head of Infrastructure Engineering & Operations to lead the transformation of its infrastructure services.
As Head of Infrastructure Engineering & Operations you will provide technical leadership across the organisation’s infrastructure estate, ensuring platforms are secure, scalable, commercially effective and aligned to business objectives. You will work closely with internal stakeholders and third‑party partners to improve service quality, embed governance, and deliver a more resilient infrastructure environment.
Key Responsibilities- Provide technical leadership across all infrastructure platforms.
- Establish clear ownership across infrastructure domains.
- Improve platform resilience, stability and overall service performance.
- Drive measurable improvements in availability, recovery capabilities and operational maturity.
- Reduce major incidents through proactive lifecycle management.
- Implement structured patching, upgrade and capacity planning.
- Strengthen the organisation's cyber security posture.
- Define and implement infrastructure architecture standards.
- Ensure solutions are supportable, secure and fully documented.
- Align infrastructure design with operational support capabilities.
- Promote consistency, governance and best practice across all technology services.
- Build strong governance frameworks for third‑party suppliers.
- Hold vendors accountable through structured performance reviews and service management.
- Ensure technical standards are reflected within supplier contracts.
- Work collaboratively with partners on infrastructure upgrades, migrations and remediation programmes.
- VMware and Nutanix virtualisation
- Windows Server environments
- Microsoft Azure
- Enterprise networking (LAN/WAN)
- Network edge technologies
- Citrix
- Endpoint security platforms
- Cyber and Information Security
- Physical infrastructure and site technology
- Significant experience leading enterprise infrastructure and operations teams.
- Strong knowledge of Microsoft infrastructure technologies and Azure.
- Experience managing virtualised environments, including VMware and/or Nutanix.
- A solid understanding of infrastructure architecture and governance.
- Experience implementing IT operational best practices and improving service maturity.
- Strong vendor and supplier management experience.
- Excellent stakeholder management and communication skills.
- A proactive, hands‑on approach with the ability to lead technology transformation.
This is an excellent opportunity to shape the future of a large‑scale technology estate within a business that is investing significantly in infrastructure transformation. You will have genuine ownership, the opportunity to influence technology strategy, and the ability to make a visible impact across the organisation while leading a high‑performing infrastructure function.
Compensation & BenefitsFull‑time contract with a salary of up to £90,000, plus bonus and a health scheme. Quarterly travel to India during Year 1, reducing in Year 2.
RequirementsDBS check required. Visa sponsorship is not available.
Head of Infrastructure Engineering & Operations in London employer: JAM Recruitment Ltd
At JAM Recruitment Ltd, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Birmingham, we offer a dynamic work culture that fosters collaboration and innovation, alongside competitive salaries and hybrid working options. With a strong focus on career progression, our employees are empowered to take on leadership roles and make a meaningful impact in the field of personal injury law.
