At a Glance
- Tasks: Manage Amazon deductions, improve processes, and collaborate with teams for efficient operations.
- Company: Join Unilever, a leading brand, in a dynamic role at Kingston upon Thames.
- Benefits: Earn up to £42,000 per annum, enjoy flexible hours, and gain valuable experience.
- Other info: 6-month contract with opportunities for professional growth in a supportive environment.
- Why this job: Make an impact by optimising financial processes and enhancing team collaboration.
- Qualifications: Strong analytical skills and prior Amazon deductions experience required.
The predicted salary is between 42000 - 42000 £ per year.
As an Amazon Deductions Specialist (job reference 4050) with Manpower UK, you will join Unilever in Kingston upon Thames on a six‑month temporary contract, working 36.25 hours weekly.
This role pays up to £42,000 per annum, pro rata, depending on experience.
You will manage complex Order‑to‑Cash deduction processes, acting as a key partner to the Amazon Customer Development team.
Key responsibilities and objectives include
- Key Objectives
- Manage the end‑to‑end Amazon deductions process, reducing claim ageing and deduction balances.
- Maximise recovery of invalid deductions and ensure timely validation, approval and closure of claims.
- Improve collaboration with Customer Development to accelerate issue resolution.
- Standardise deduction and claims handling processes.
- Implement SLAs and embed best practice across Customer Development and Genpact.
- Drive process improvements to increase efficiency and reduce manual activity.
- Ensure deductions, trade terms and funding mechanisms are understood and correctly executed.
- Provide regular reporting and insights to support accurate forecasting and decision making.
- Identify trends and root causes behind recurring deductions.
- Identify recurring operational issues linked to pricing, promotions, availability or execution.
- Lead process improvement initiatives to prevent future deductions and improve first‑time‑right performance.
Responsibilities
- Manage the end‑to‑end Amazon claim and deductions lifecycle, including invoice deductions, remittances, reconciliations, claim validation, approvals, dispute resolution and cash application.
- Lead weekly deductions meetings and monthly performance reviews with senior stakeholders.
- Act as the primary point of contact between Customer Account Managers (CAMs), Customer Development and Genpact for promotional claims, pricing disputes, chargebacks, shortages and logistics claims.
- Partner closely with the Amazon Customer Development team to understand commercial agreements and operational issues impacting deductions.
- Review and validate promotional funding, trade investments and accruals.
- Improve upfront clarity on trade terms to reduce future deductions.
- Support the resolution of complex or high‑value claims.
- Produce regular reporting on deduction trends, root causes and improvement opportunities.
- Work closely with Finance to ensure alignment between deductions and financial reporting.
Qualifications & Experience
- Strong analytical skills.
- Prior Amazon deductions experience is essential.
- Experience in a finance, customer operations or similar operational environment is preferred.
- Knowledge of Amazon Order‑to‑Cash processes.
- Excellent communication and stakeholder management skills.
Location: Kingston upon Thames, Surrey. Contract: 6 months, 36.25 hours per week. Salary: up to £42,000 per annum, pro rata, depending on experience.
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Amazon Deductions Specialist | 4050 in London employer: JAM Recruitment Ltd
At JAM Recruitment Ltd, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Birmingham, we offer a dynamic work culture that fosters collaboration and innovation, alongside competitive salaries and hybrid working options. With a strong focus on career progression, our employees are empowered to take on leadership roles and make a meaningful impact in the field of personal injury law.
