At a Glance
- Tasks: Build partnerships and improve community outcomes in Liverpool neighbourhoods.
- Company: Join a dynamic team focused on social impact and community support.
- Benefits: Enjoy a competitive salary, 32 days annual leave, and professional development opportunities.
- Other info: Be part of a supportive environment with opportunities for career growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: GCSE standard or equivalent; experience in customer service and partnership working.
The predicted salary is between 37250 - 37250 £ per year.
The Neighbourhood Partnership Specialist in Liverpool will build and maintain strong collaborations with local organisations, residents, and stakeholders to improve community outcomes. This full‑time role offers a salary of £37,250 and requires excellent relationship management skills, a proactive approach to partnership development, and the ability to engage diverse groups.
About the Role
We are seeking a specialist to join our Neighbourhoods team in the Merseyside/Wirral area on a permanent basis. The purpose of the role is to deliver face‑to‑face customer services and housing support in our neighbourhoods, providing support to customers, delivering social impact and tenancy management services, and ensuring high‑quality customer service through collaboration with colleagues and partners.
Key Responsibilities
- Social Impact: Identify and contribute to social impact opportunities within the neighbourhood and across the region, support delivery of neighbourhood improvements, and develop strong connections with partners, organisations and community groups doing positive work.
- Tenancy Management: Provide a comprehensive tenancy management service, including letting homes to minimise rent loss, conduct estate inspections with partners and customers to identify improvements, and manage service charges effectively.
- Tenancy Sustainment: Manage tenancies at risk of failure, support customers to adhere to tenancy terms, provide referrals to external and internal support pathways, and work closely with statutory services.
- Customer Service and Voice: Deliver high‑quality customer service, develop positive relationships in line with the Onward+ approach, and listen to, hear and act on customers’ voice.
- Neighbourhood Plus: Collaborate effectively with colleagues from other teams and departments to help deliver neighbourhood initiatives linked to the Onward Difference.
- Partnership Working: Contribute to excellent external partnership work, be an ambassador for the organisation and an advocate for customers.
- Professional Curiosity: Take a proactive approach to safeguarding and vulnerabilities, make reasonable adjustments, and effectively log customer contact details.
Skills and Experience
- Knowledge and awareness of related housing regulations/law.
- Experience of delivering face‑to‑face customer service.
- Experience of developing partnership working with support agencies, local authorities and community groups.
- Engage and work with complex and challenging caseloads or individuals.
- Good understanding of the social, economic and political context in the neighbourhoods in which we operate.
- Competent IT skills, including intermediate proficiency in Microsoft Office.
- Ability to support external funding bids as required.
- Experience of delivering on‑site projects and improvements.
Qualifications
- Essential: Educated to a GCSE standard or equivalent qualifications/experience.
- Desirable: Relevant professional qualification, e.g. CIH.
Benefits
Salaries: £37,250 per annum. 32 days annual leave plus
Neighbourhood Partnership Specialist in Liverpool employer: JAM Recruitment Ltd
At JAM Recruitment Ltd, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Birmingham, we offer a dynamic work culture that fosters collaboration and innovation, alongside competitive salaries and hybrid working options. With a strong focus on career progression, our employees are empowered to take on leadership roles and make a meaningful impact in the field of personal injury law.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Partnership Specialist in Liverpool
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by JAM Recruitment Ltd.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like JAM Recruitment Ltd.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at JAM Recruitment Ltd.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at JAM Recruitment Ltd. Apply directly through us to stand out!
We think you need these skills to ace Neighbourhood Partnership Specialist in Liverpool
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of JAM Recruitment Ltd. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Neighbourhood Partnership Specialist, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at JAM Recruitment Ltd
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of JAM Recruitment Ltd. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
