Customer Service Advisor - Highland in Inverness

As a Customer Service Advisor – Highland with Manpower UK, you will join our client Capgemini in Inverness on a temporary contract, earning up to £13.45 per hour. Working 35 hours weekly across five days between 7am-6pm, Monday to Sunday, you will serve as the primary contact for customers, delivering first‑line IT support.

Your responsibilities include:

• Handling requests via telephone, email, and web chat
• Logging each enquiry using call‑logging software
• Resolving issues or offering guidance where feasible
• Assigning calls to relevant support teams when necessary
• Processing Back Office requests
• Advising customers on procedures, ensuring a consistently high standard of service

What you’ll do:

• Respond to customer requests via telephone, email, and web chat
• Log all requests using the appropriate call‑logging software
• Resolve issues or provide advice and guidance where possible over the phone
• Assign calls to the relevant support teams when needed
• Action Back Office requests when required
• Advise customers and support teams on known problems/workarounds
• Keep customers updated on the progress of their request or incident
• Contribute to team success by meeting agreed personal targets

What you’ll bring:

• Excellent communication skills, both verbal and written
• A genuine passion for delivering great customer service
• Willingness to learn and adapt
• Ability to work independently and as part of a team
• Strong problem‑solving skills
• Confidence working under pressure
• Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.