At a Glance
- Tasks: Be the go-to person for customers during their vehicle repair journey.
- Company: Join a respected national repair group with a supportive culture.
- Benefits: Enjoy 25 days holiday, bonuses, and ongoing training opportunities.
- Other info: Full training provided; perfect for those eager to learn and grow.
- Why this job: Make a real difference in customer experiences while developing your career.
- Qualifications: Great communication skills and a positive attitude are key.
The predicted salary is between 26836 - 26836 £ per year.
As a Customer Service Adviser based in Kingston Upon Hull, you will be the primary contact for clients throughout their vehicle repair process.
This permanent, office-based role operates Monday to Friday, 8:00am to 5:00pm, with a salary of £26,836.80 per annum.
- Job Details
- Location: Hull HU7 Hours: 8:00am - 5:00pm (40 hours a week)
Benefits: 25 days holiday plus bank holidays, bonus opportunities, ongoing training and career development within a respected national repair group.
Responsibilities
- Be the main point of contact for customers throughout their repair journey.
- Provide regular updates on repair progress.
- Book vehicles in for repair and arrange collections and deliveries.
- Work closely with site colleagues to ensure high standards of service are maintained.
- Handle any excess payments.
- Meet and greet customers with a friendly approach.
- Update customers on the progress of their vehicles.
- Full training is provided for this role.
What We're Looking For
- Excellent customer service and communication skills.
- Organised, adaptable and proactive.
- Enjoy working as part of a team and have a positive, can do attitude.
- Flexible, reliable and eager to get stuck in.
- Enjoy building rapport with customers and colleagues.
- Experience in customer service, call centre or automotive environments is beneficial but not essential.
We are a growing, supportive and well-established business that values professionalism and dedication.
If you are passionate about customer service and would like to join our team, we would love to hear from you.
Customer Service Adviser in Hull employer: JAM Recruitment Ltd
At JAM Recruitment Ltd, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Birmingham, we offer a dynamic work culture that fosters collaboration and innovation, alongside competitive salaries and hybrid working options. With a strong focus on career progression, our employees are empowered to take on leadership roles and make a meaningful impact in the field of personal injury law.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser in Hull
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JAM Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JAM Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Adviser in Hull
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JAM Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at JAM Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JAM Recruitment Ltd!
How to prepare for a job interview at JAM Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
