Housing Repairs Co ordinator

This Housing Repairs Co ordinator role with Onward in Accrington offers a full time, permanent contract at £29,400 annually, equivalent to £15.28 hourly. The successful candidate will schedule maintenance work, liaise with tenants and contractors, and track repair progress using relevant systems. Strong communication, organisation and customer service abilities are essential, alongside the capacity to manage competing priorities calmly.

Benefits include:

• 32 days annual leave plus bank holidays, totalling 40 days paid holiday each year
• Immediate pension entry with matched contributions reaching 10%
• Salary Finance loans and savings
• A Simply Health cash plan covering dental, optical and physiotherapy
• Family friendly flexible arrangements and paid sick leave

Key Responsibilities:

• Data entry and Administration: Enter data into Onwards Asset Management systems ensuring good standards of data quality.
• Complete, issue and administer electronic contract set up and standard contract documentation for various projects.
• Raise works orders and update project details on the Asset Management systems.
• Pursue and monitor progress on individual projects and repair jobs and voids to ensure the Asset Management systems are updated and that contractor payments are made efficiently.
• Extract standard reports and produce ad-hoc reports as required.
• Provide support and advice to others in the team as an advanced user of the Asset Management systems.
• Administer the repairs pre/post inspection process for the region from receipt of Inspections due through to entering results into Onwards repairs system.
• Be the primary source of administration support to the repairs team, including contractor meeting minute taking, organising meetings, photocopying etc.

Essential Skills and Experience:

• Experience of delivering customer service
• Experience of partnership working
• Experience of working as part of a team
• IT skills – Microsoft office to Intermediate level
• Experience of following set policies and processes

Desirable Skills and Experience:

• Knowledge and awareness of related housing regulations/ law
• Understanding of Budgetary controls
• Knowledge of Sub-contractor and repairs services

Qualifications:

• Desirable Educated to GCSE standard or equivalent qualification/ experience
• Knowledge and understanding of building construction, property maintenance and planned investment

About Onward:

Onward Repairs is the in-house repairs and maintenance service for Onward Homes, keeping customers’ homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer-first approach. We invest in our people and take pride in making a real difference to our communities. Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve.