At a Glance
- Tasks: Lead a national service division, ensuring safe and profitable project delivery.
- Company: Dynamic engineering firm focused on operational excellence and customer satisfaction.
- Benefits: Competitive salary of £65,000, bonuses, and comprehensive benefits package.
- Other info: Opportunity for career growth and development in a supportive, innovative culture.
- Why this job: Join a senior leadership team and drive impactful change in a fast-paced environment.
- Qualifications: Extensive experience in senior management within industrial services and strong leadership skills.
The predicted salary is between 65000 - 65000 £ per year.
Head of Services & Operations
As Head Of Services & Operations in Yorkshire, you will lead a national on-site service division, overseeing field engineering, project delivery, and customer service.
This full-time position, with a salary of £65,000 per annum, requires you to ensure all work is completed safely, profitably, and to high standards.
You will set strategic direction, manage operational performance, and drive commercial success across a mobile service operation.
You will be a senior member of the leadership team, central to enhancing customer satisfaction and supporting business growth.
An exciting opportunity has arisen for a dynamic and results-driven Head of Service Operations to lead a national on-site service division within a fast-paced engineering environment.
This senior leadership role is responsible for the strategic direction, operational performance, and commercial success of a UK-wide mobile service operation.
You will lead service delivery across field engineering, shutdown support, project execution and customer service, ensuring work is delivered safely, efficiently, profitably and to the highest possible standard.
As a key member of the senior leadership team, you will play a central role in driving operational excellence, developing people, supporting business growth and enhancing customer satisfaction.
Role: Head of Services & Operations Salary: £65,000 per annum + benefits + bonus Location: M62 Corridor (multi site ownership)
Key responsibilities of Head of Service & Operations
- Develop and implement the strategic vision for the service operations division in line with business growth objectives.
- Lead all aspects of mobile service operations, ensuring safe, effective and profitable delivery of customer contracts.
- Manage field service engineers, project engineers and third-party contractors.
- Oversee national scheduling, resource planning and mobilisation.
- Support planned maintenance, emergency response, shutdown support and project delivery.
- Drive operational excellence through continuous improvement, standardisation and innovation.
- Deliver agreed revenue, margin and profitability targets.
- Monitor financial performance, labour utilisation and operational costs.
- Support pricing strategy, contract negotiations and major customer tenders.
- Act as senior operational contact for key national accounts.
- Build strong relationships with customers, suppliers and industry partners.
- Champion health, safety, quality and compliance across all service activities.
- Lead, coach and develop a high-performing team.
- Support technical problem solving and engineering best practice.
- Introduce dashboards, KPIs, SOPs and improvement initiatives to enhance performance.
- Key Requirements of Head of Service & Operations
- Significant senior management experience within industrial services, hydraulics, fluid power or engineering.
- Proven leadership of national service operations.
- Experience managing large engineering teams.
- Strong commercial and financial management capability.
- Experience delivering operational transformation and continuous improvement.
- Strong customer relationship management at a strategic level.
- Excellent understanding of engineering service delivery.
- Commercially driven with a customer-first mindset
- Results focused with strong personal accountability.
- Strong ethical standards.
- Passionate about developing people.
- Committed to operational excellence
- #J-18808-Ljbffr
Head Of Services & Operations employer: JAM Recruitment Ltd
At JAM Recruitment Ltd, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Birmingham, we offer a dynamic work culture that fosters collaboration and innovation, alongside competitive salaries and hybrid working options. With a strong focus on career progression, our employees are empowered to take on leadership roles and make a meaningful impact in the field of personal injury law.
StudySmarter Expert Advice🤫
We think this is how you could land Head Of Services & Operations
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Head Of Services & Operations role you’re after at JAM Recruitment Ltd.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at JAM Recruitment Ltd a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at JAM Recruitment Ltd.
✨Apply Through Company Websites
When you spot a role like Head Of Services & Operations at JAM Recruitment Ltd, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Head Of Services & Operations
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Head Of Services & Operations, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at JAM Recruitment Ltd a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to JAM Recruitment Ltd specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at JAM Recruitment Ltd
✨Brush Up on Core Engineering Principles
Before heading into the interview with JAM Recruitment Ltd, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like JAM Recruitment Ltd want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
