At a Glance
- Tasks: Lead the transformation of infrastructure services and improve operational resilience.
- Company: Established UK organisation investing heavily in technology.
- Benefits: Competitive salary up to £90,000, bonus, and health scheme.
- Other info: Opportunity for quarterly travel to India and genuine ownership in a high-performing team.
- Why this job: Shape the future of a large-scale tech estate and influence strategy.
- Qualifications: Significant experience in enterprise infrastructure and strong knowledge of Microsoft technologies.
The predicted salary is between 60000 - 75000 £ per year.
Head of Infrastructure Engineering & Operations
The Head of Infrastructure Engineering & Operations, based in South London (hybrid), leads the transformation of infrastructure services for a well‑established UK organisation.
The senior leadership role is responsible for shaping strategy, improving operational resilience, strengthening governance, and ensuring technology services support the wider business effectively.
Overview
An established UK organisation is investing heavily in its technology function and seeks a Head of Infrastructure Engineering & Operations to lead the transformation of its infrastructure services.
The Role
As Head of Infrastructure Engineering & Operations you will provide technical leadership across the organisation’s infrastructure estate, ensuring platforms are secure, scalable, commercially effective and aligned to business objectives.
You will work closely with internal stakeholders and third‑party partners to improve service quality, embed governance, and deliver a more resilient infrastructure environment.
Key Responsibilities
- Infrastructure Leadership & Operational Excellence
- Provide technical leadership across all infrastructure platforms.
- Establish clear ownership across infrastructure domains.
- Improve platform resilience, stability and overall service performance.
- Drive measurable improvements in availability, recovery capabilities and operational maturity.
- Reduce major incidents through proactive lifecycle management.
- Implement structured patching, upgrade and capacity planning.
- Strengthen the organisation's cyber security posture.
- Architecture & Technical Governance
- Define and implement infrastructure architecture standards.
- Ensure solutions are supportable, secure and fully documented.
- Align infrastructure design with operational support capabilities.
- Promote consistency, governance and best practice across all technology services.
- Vendor & Commercial Management
- Build strong governance frameworks for third‑party suppliers.
- Hold vendors accountable through structured performance reviews and service management.
- Ensure technical standards are reflected within supplier contracts.
- Work collaboratively with partners on infrastructure upgrades, migrations and remediation programmes.
- Technology Environment
- VMware and Nutanix virtualisation
- Windows Server environments
- Microsoft Azure Enterprise networking (LAN/WAN)
- Network edge technologies
- Citrix Endpoint security platforms
- Cyber and Information Security
- Physical infrastructure and site technology
About You
- Significant experience leading enterprise infrastructure and operations teams.
- Strong knowledge of Microsoft infrastructure technologies and Azure.
- Experience managing virtualised environments, including VMware and/or Nutanix.
- A solid understanding of infrastructure architecture and governance.
- Experience implementing IT operational best practices and improving service maturity.
- Strong vendor and supplier management experience.
- Excellent stakeholder management and communication skills.
- A proactive, hands‑on approach with the ability to lead technology transformation.
Why Apply?
This is an excellent opportunity to shape the future of a large‑scale technology estate within a business that is investing significantly in infrastructure transformation.
You will have genuine ownership, the opportunity to influence technology strategy, and the ability to make a visible impact across the organisation while leading a high‑performing infrastructure function.
Compensation & Benefits
Full‑time contract with a salary of up to £90,000, plus bonus and a health scheme.
Travel
Quarterly travel to India during Year1, reducing in Year2.
Requirements
DBS check required. Visa sponsorship is not available.
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Head of Infrastructure Engineering & Operations employer: JAM Recruitment Ltd
At JAM Recruitment Ltd, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Birmingham, we offer a dynamic work culture that fosters collaboration and innovation, alongside competitive salaries and hybrid working options. With a strong focus on career progression, our employees are empowered to take on leadership roles and make a meaningful impact in the field of personal injury law.
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We think this is how you could land Head of Infrastructure Engineering & Operations
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We think you need these skills to ace Head of Infrastructure Engineering & Operations
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Head of Infrastructure Engineering & Operations, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at JAM Recruitment Ltd a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to JAM Recruitment Ltd specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at JAM Recruitment Ltd
✨Brush Up on Core Engineering Principles
Before heading into the interview with JAM Recruitment Ltd, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like JAM Recruitment Ltd want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
