At a Glance
- Tasks: Support residents facing housing difficulties and manage housing applications with compassion.
- Company: Join Pertemps, a leading recruitment partner for the London Borough of Harrow.
- Benefits: Earn £16.71 per hour with a temporary contract until March 2027.
- Other info: Enjoy a supportive work environment with opportunities for career progression.
- Why this job: Make a real difference in people's lives while gaining valuable experience in housing support.
- Qualifications: Experience in customer service and housing support is essential.
The predicted salary is between 16.71 - 16.71 £ per hour.
The Homelessness Prevention and Solutions Support Office position, based at Harrow Civic Centre, offers a temporary contract until March 2027, paying £16.71 per hour. Working 36 hours weekly, Monday to Friday, this office-based role with Pertemps on behalf of the London Borough of Harrow involves:
- Registering new applicants on housing databases and ensuring records remain accurate.
- Providing compassionate guidance to residents facing housing difficulties, supporting the delivery of essential prevention services.
- Acting as the first point of telephone contact for individuals seeking housing advice, offering initial guidance and directing them to the appropriate service for further support.
- Booking appointments for Homelessness Prevention and Solutions Officers, including arranging visits outside normal office hours when required.
- Informing clients straight away if an appointment is delayed or cancelled and rearranging at a time that suits them.
- Handling challenging situations calmly, including supporting clients who may be distressed, upset or difficult.
- Managing complaints and providing initial advice to clients about their housing or homelessness applications.
Candidate Profile
- Experience of dealing with the public on a daily basis, both over the phone and face to face, within a customer focused environment.
- Background in Housing.
- Experience of working in an office environment, handling a range of different tasks and responsibilities on a daily basis.
- Able to write clearly, accurately and concisely, producing straightforward and easy to understand information.
Homelessness Prevention and Solutions Support Office in Harrow employer: JAM Recruitment Ltd
At JAM Recruitment Ltd, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Birmingham, we offer a dynamic work culture that fosters collaboration and innovation, alongside competitive salaries and hybrid working options. With a strong focus on career progression, our employees are empowered to take on leadership roles and make a meaningful impact in the field of personal injury law.
StudySmarter Expert Advice🤫
We think this is how you could land Homelessness Prevention and Solutions Support Office in Harrow
✨Get Involved in Local Community Projects
One of the best ways to land a temporary role in social work is to dive headfirst into local community projects. Volunteer your time or skills at local charities or community centres to not only gain experience but also to connect with professionals in the field. They might just have some insider knowledge on temporary positions that pop up!
✨Engage with Social Work Networks
Join online forums and social media groups specifically for social workers. Platforms like Facebook or LinkedIn have dedicated groups where professionals share temporary job opportunities. Being an active member can help you stay in the loop and even get recommendations from those already in the field.
✨Attend Workshops and Seminars
Keep an eye out for workshops, seminars, or conferences related to social work in your area. These events aren't just great for learning; they're also hotbeds for networking! You never know who might be hiring or can point you towards a temporary position while you're soaking up new skills.
✨Apply Directly Through Our Website!
When you spot a role that piques your interest, especially for a temporary position, make sure to apply directly through our website! This not only shows your commitment to JAM Recruitment Ltd, but also gives you an edge by putting your application right in front of the hiring team. Let’s get you moving on that path to your next opportunity!
We think you need these skills to ace Homelessness Prevention and Solutions Support Office in Harrow
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let's highlight why you're passionate about social work and how your values align with those of JAM Recruitment Ltd. Share specific experiences where you made a difference, as this field thrives on genuine motivation and connection.
Demonstrate Relevant Experience:When listing your experience, focus on any internships, volunteer roles, or temporary positions you've had in social work or related fields. Those skills are gold! Think about situations where you helped individuals or communities, and don't forget to mention any relevant certifications, like safeguarding or mental health first aid.
Keep It Concise and Relevant:Remember, for a temporary role, hiring managers want to see how you fit in and can hit the ground running. Keep your CV clear and to the point, showcasing only the experience that really matters for the role at JAM Recruitment Ltd. We recommend a two-page limit – make every word count!
Emphasise Flexibility and Adaptability:Considering this is a temporary position, it's vital to show you can adapt to new environments quickly. In your application, highlight any past experiences where you had to adjust to different teams or roles smoothly. This shows you understand the nature of temporary work and are ready for the challenge!
How to prepare for a job interview at JAM Recruitment Ltd
✨Sharpen Your Empathy Skills
In social work, it's all about understanding and connecting with people from diverse backgrounds. Make sure to prepare some examples from your experience where you've demonstrated empathy and resilience. Practising active listening techniques can help you articulate your approach during the interview with JAM Recruitment Ltd.
✨Know Your Frameworks
Familiarise yourself with key social work theories and frameworks, like the ecological systems theory or person-centred approaches. These concepts might pop up during your interview for the temporary Homelessness Prevention and Solutions Support Office role at JAM Recruitment Ltd, so it's good to have a couple of insights ready to share.
✨Highlight Flexibility and Adaptability
Since this is a temporary position, showcasing your flexibility is key. Be prepared to discuss past experiences where you quickly adapted to new environments or changing client needs, which is crucial in the dynamic world of social work.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions that test your decision-making skills and ethical judgement. Think about how you would handle specific challenges you might face in the field. Having a clear structure for your answers will show JAM Recruitment Ltd that you can think critically and act effectively under pressure.
