Administrator in Harrogate

Pertemps Leeds is recruiting an Administrator for a fire & security company based near Harrogate. This full‑time, permanent position offers a salary between £28,500 and £30,000 per annum. The role involves supporting office operations by handling customer enquiries, coordinating with engineers, managing scheduling, and maintaining accurate records.

Skills and Experience

• Previous administration or customer service experience
• Professional and confident telephone manner
• Strong organisational skills and the ability to manage a varied workload
• Good working knowledge of Microsoft Office, particularly Excel
• Excellent attention to detail and accuracy
• Strong written and verbal communication skills
• Ability to work effectively both independently and as part of a team
• Positive attitude and willingness to learn new processes and systems

Key Responsibilities

• Answer incoming calls and direct enquiries to the appropriate department
• Assist customers with general enquiries and provide updates where required
• Maintain and update Excel spreadsheets and company records
• Prepare and send letters and other correspondence
• Process jobs through the company system and ensure jobs are invoiced in a timely manner
• Provide administrative support to account managers
• Schedule works, taking into account engineer availability, qualifications and location
• Manage any issues or changes relating to scheduled works
• Ensure engineers receive accurate job information to support efficient completion of works
• Provide customers with all relevant information relating to scheduled appointments and works

Salary and Benefits

• Salary between £28,500 and £30,000 per annum
• 39 hours per week, Monday to Friday
• 25 days' annual leave plus bank holidays
• Additional day off for your birthday
• Company pension scheme
• Full training and ongoing support