As Assistant Business Centre Manager in London, you will oversee daily operations at a professional workspace near London Bridge. This full‑time position pays £35,000 to £40,000 annually and focuses on customer experience, operational efficiency, and revenue generation.
Salary: £35,000 – £40,000 per year.
Key Responsibilities
- Lead the daily operations of a premium business centre.
- Deliver a first‑class guest and client experience at every touchpoint.
- Build strong relationships with clients and act as their main point of contact.
- Lead, coach, and support the front‑of‑house team.
- Ensure reception and client‑facing areas are maintained to the highest standards.
- Conduct engaging tours for prospective clients and support new business opportunities.
- Support revenue growth through office space, meeting rooms, and additional services.
- Manage client onboarding, retention, and relationship‑building activities.
- Coordinate contractors, facilities, maintenance, and operational requirements.
- Support health and safety, compliance, and company procedures.
- Organise client events, networking sessions, and community initiatives.
- Monitor performance, identify improvements, and support business growth.
Key Qualifications
- Experience working in luxury hospitality, hotels, serviced office, or premium customer‑service environments.
- Previous experience managing or supervising a customer‑facing team.
- Excellent communication and relationship‑building skills.
- Warm, professional, and engaging personality.
- Strong attention to detail and a passion for service excellence.
- Ability to manage multiple priorities in a fast‑paced environment.
- Proactive approach with confidence to take ownership.
- Commercial awareness and the ability to identify opportunities to improve customer experience and revenue.
- Strong IT skills, including Microsoft Office and CRM systems.
Benefits & Compensation
- Salary of £35,000 – £40,000.
- Excellent benefits package.
- Premium Central London location.
- Opportunity to transition from hospitality to a corporate environment.
- Career development and progression opportunities.
- A varied role with real responsibility and autonomy.
- A collaborative and supportive working culture.
Guest Experience Manager – Premium Business Centre employer: JAM Recruitment Ltd
At JAM Recruitment Ltd, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Birmingham, we offer a dynamic work culture that fosters collaboration and innovation, alongside competitive salaries and hybrid working options. With a strong focus on career progression, our employees are empowered to take on leadership roles and make a meaningful impact in the field of personal injury law.
