At a Glance
- Tasks: Ensure top-notch front-of-house service and create a welcoming atmosphere for all visitors.
- Company: Join Pertemps Coventry Commercial, a leader in guest experience management.
- Benefits: Competitive pay, health benefits, and opportunities for personal growth.
- Other info: Dynamic role with opportunities to improve services and enhance guest satisfaction.
- Why this job: Be the face of the company and make a lasting impression on guests.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 28000 - 34000 £ per year.
Overview
The Guest Experience Manager (GXM) based in Warwick, offered by Pertemps Coventry Commercial, is responsible for ensuring high-quality front‑of‑house service. The role prioritises daily tasks, creates a positive impression for all organisations, and refers complex issues to the Building Manager.
Department: Reception
Location: UK (Warwick)
Scope and Accountability: Quality of service, prioritise daily work, refer complex problems to the Building Manager/Line Manager
Main Responsibilities
- As the key front of house resource, the GXM welcomes visitors, answers telephone calls, resolves queries, ensures callers feel valued, takes messages when colleagues are unavailable, greets all visitors to the building including colleagues, managers, tenants, landlord representatives and members of the public, directs visitors to appropriate facilities or staff members, keeps a daily list of visitors signed in and out, maintains a tidy reception area, monitors and orders office supplies, assists the Office Manager with building operations, manages security, safety, compliance, and contractors, provides a quality security service, organizes meeting rooms, offers visitors refreshments where applicable, and provides administrative support.
- Ensures Health & Safety procedures are followed, maintains up‑to‑date health and safety records, directs visitors to destinations after signing in, assists security with key fobs and incident reporting, manages key fobs and access cards, conducts regular check calls, maintains a positive attitude, reports cleaning faults and repairs, keeps records of faults, liaises with building contractors, reports damage and other relevant issues, and oversees general maintenance and contractor control.
- Reports on staff matters including training, discipline, absence and non‑performance of contractors, health and safety issues, defects within the building, fire alarm tests, plant breakdowns, disrepair items, equipment movements and other incidents.
- Maintains contact with tenant management, deals with requests, complaints and incidents, serves as initial liaison with tenants, client representatives, emergency services, and external agencies, assists with newsletters, events, and social media posts.
- Keeps all services under review, makes recommendations, and implements improvements while considering lease restrictions and budgetary constraints.
Profile – Qualifications, Knowledge, Skills and Experience
- Experience working in a similar role or industry
- Exceptional personal presentation
- Good health and safety knowledge and day‑to‑day application
- Team supervision experience
- Contractor liaison skills
- Excellent oral and written communication skills, ability to read, understand, apply and communicate written materials such as policies, procedures, fire drill instructions
- Proficient with Microsoft Office and other IT/digital platforms
- Ability to work on own initiative within a pressurised environment
- Highly developed organisational skills
- Good interpersonal skills to sustain effective relationships and partnerships with stakeholders
- Ability to seek opportunities and find solutions to blockers
Guest Experience Manager employer: JAM Recruitment Ltd
At JAM Recruitment Ltd, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Birmingham, we offer a dynamic work culture that fosters collaboration and innovation, alongside competitive salaries and hybrid working options. With a strong focus on career progression, our employees are empowered to take on leadership roles and make a meaningful impact in the field of personal injury law.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JAM Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JAM Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Guest Experience Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JAM Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at JAM Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JAM Recruitment Ltd!
How to prepare for a job interview at JAM Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
