Global Switch Service Engineer

The Global Switch Service Engineer in London delivers professional engineering expertise for planned and reactive maintenance across CCTV, access control, intruder, and intercom systems. This full-time role, offering £40,000 to £45,000 annually, requires fault-finding proficiency on PC/network-based and analogue security setups, including large multi-site installations with digital recorders. You will handle varied high-end software packages while providing excellent customer service both internally and externally. Responsibilities span small-scale systems through complex networks, demanding a solid grasp of diverse security technologies. The position suits a technically adept individual who thrives on solving intricate problems and maintaining robust operational standards across client sites.

Global Switch Security Service Engineer

Your Role: Provide professional engineering expertise and excellent internal and external customer service during the planned and reactive maintenance of variety of CCTV, Access Control, Intruder, Intercom Systems and other security solutions.

• Provide technical expertise in fault finding and repairs of varied selection of PC/Network based and analogue security systems with a working knowledge of different high end software packages.
• Provide technical expertise in fault finding and repair with a variety of CCTV operating systems from small scale CCTV systems to large Multi-site installations with PC Based Digital Recorders.
• Provide technical expertise in fault finding and repair with a variety of Access Control, Intruder, Intercom Systems operating systems from small scale to large Multi-site installations with PC Based front ends.
• Have understanding of fibre optic transmission systems, LAN/WAN networks and radio telemetry systems to effectively remedy any faults.
• Liaise with higher grade engineers where required.
• Provide emergency solutions when operating out of hours as specified on the departmental rota.
• Collaborate with all parts of the business to ensure that the agreed scope of works is delivered in line with the customer’s expectations.
• Participate in team meetings and actively contribute towards the business’ activities.
• Strive to maximize personal development and performance and take active part in performance reviews and personal development plans.
• Maintain up to date technical knowledge through internal and external training provision.
• Operate according to the requirements of business-specific applications and processes and the broad application environments (e.g. order submission, stock control, timesheet submission, job closing, etc.).

Key Skills & Competencies

• NVQ 3 in Electronic Security or equivalent proven experience
• Knowledge of Access control / CCTV / Intercom / Intruder systems. (minimum of 4 Years)
• Knowledge of Windows Operating Systems.
• Knowledge of digital electronics principles and systems
• Health and Safety
• Working knowledge of TCP/IP and other network fundamentals of UFE's (Unified Front End)

Desirable

• Desirable - (any or all) CCTV – Synergy/Milestone/Genetec/FLIR/Eagle Eye/ProWatch/ ACS – Ccure/Lenel OnGuard & S2/Gallagher/CEM/PAC Intruder – Honeywell / Texecom Intercom - Commend PSIM – Genetec/Cortech/ Recognised Qualification in H&S (IOSH/CSCS) IPAF Working at Height (Rooftop and Safety Access Certification)

EUSR Aptitudes & Behaviours

• Essential Team Player – Co-operation and ability to work with others
• Good Administration and Time Management
• Competent and Independent – Able to work on own initiative and take responsibility for actions, workload and decisions.
• Inquisitive – Have a desire to learn/research, and develop personally and professionally
• Desirable Commercial Awareness – understand a role and associated actions have a commercial value and impact to the business and efficiencies are always considered as part of tasks undertaken