At a Glance
- Tasks: Help people with visa applications and renewals while providing excellent customer service.
- Company: Join a top recruitment agency dedicated to diversity and inclusion.
- Benefits: Earn £13.50 per hour plus holiday pay in a supportive team environment.
- Other info: Immediate start available for a three-month contract with flexible shifts.
- Why this job: Make a real difference by assisting the public in a fast-paced role.
- Qualifications: Previous customer service experience and a valid DBS check required.
The predicted salary is between 13.5 - 13.5 £ per hour.
This temporary role is for a Customer Service Representative based in Glasgow, working on a rotational shift pattern of either 37.5 hours across five days (8am-4pm) or four days (8am-6pm). Pay is £13.50 per hour with holiday pay accrual, and the contract runs for three months with an immediate start.
You will manage the processing of visa applications and renewals, engaging directly with the public. The role requires a valid DBS check, a professional manner, patience, and the ability to remain calm under pressure. Previous experience in a customer-facing position is essential for this position in Glasgow.
- Location: Glasgow (office based)
- Pay: £13.50 per hour plus accrual of holiday pay
- Duration: 3 months
- Hours: 37.5 on a Rotational Basis 8am-4pm - 5 days per week OR 8am - 6pm - 4 days per week
- Requirement: Valid DBS required
- Start: Immediate availability needed
Are you personable and have a can-do attitude and willingness to go the extra mile? Can you cope effectively under pressure, be patient, professional and adaptable? Should you have demonstrable experience in a customer service role engaging directly with the public; have been exposed to a fast-paced, collaborative team environment, we would like to hear from you.
We have a fantastic opportunity for a Customer Service Representative to manage the day-to-day processing of visa applications and renewals. This will include greeting customers, supporting completion and checking of applications, obtaining biometric data and other documentation. You will need to follow an established and defined filing and administration process, all guided by a computer-based system. It is crucial for this role to engage with applicants and provide a positive service. Similarly, handling customer complaints diplomatically and assertively will be imperative. A valid DBS is required as part of the screening process. A copy of your certificate will need to be provided.
Interested? Please get in touch ASAP for further information. You will be joining a collaborative and hard-working team.
Temporary Customer Service Representative - Glasgow employer: JAM Recruitment Ltd
At JAM Recruitment Ltd, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Birmingham, we offer a dynamic work culture that fosters collaboration and innovation, alongside competitive salaries and hybrid working options. With a strong focus on career progression, our employees are empowered to take on leadership roles and make a meaningful impact in the field of personal injury law.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Customer Service Representative - Glasgow
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like JAM Recruitment Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like JAM Recruitment Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Temporary Customer Service Representative - Glasgow
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to JAM Recruitment Ltd.
How to prepare for a job interview at JAM Recruitment Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in JAM Recruitment Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services JAM Recruitment Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
