At a Glance
- Tasks: Lead a team to provide top-notch visitor support during the festival season.
- Company: Join a vibrant team in the heart of Edinburgh's festival scene.
- Benefits: Earn £18.34 per hour with flexible hours and a fun work environment.
- Other info: Temporary role for 3 months, perfect for those looking to make an impact this festival season.
- Why this job: Be the face of Edinburgh's festivals and create unforgettable experiences for visitors.
- Qualifications: Experience in leading customer-facing teams and a passion for Edinburgh's culture.
Job Overview
The Festival City Ambassador Team Leader in Edinburgh will oversee a team providing visitor support across the city centre during the festival season. This full‑time, temporary role pays £18.34 per hour and requires availability for evenings and weekends. The post holder will welcome residents, visitors, performers, and provide guidance on festivals, venues, transport, and amenities.
Location & Compensation
Location: Edinburgh City Centre
Rate of Pay: £18.34 per hour
Hours of Work: Full-time, including evenings and weekends during the festival season
Duration: 3 months (Start Date: ASAP)
Responsibilities
- Lead daily briefings and motivate the Ambassador team.
- Ensure high‑quality customer service.
- Welcome and engage residents, businesses, visitors, artists, and performers, creating a friendly and inclusive festival experience.
- Provide information on festivals, venues, transport, attractions, and public facilities.
- Patrol the city centre, identify and report issues through appropriate channels.
- Handle complex enquiries, complaints and incidents escalated by the team.
- Record interactions, incidents and visitor feedback, producing reports for senior officers where required.
- Work closely with Council teams, Police Scotland and other key stakeholders for a coordinated approach.
- Promote the city's values of respect, flexibility and integrity in all interactions.
- Ensure all working practices comply with Council policies, health and safety procedures, risk assessments and GDPR requirements.
- Support promotional and social media activities where appropriate.
Qualifications
- Previous experience leading a customer‑facing team.
- Excellent communication and interpersonal skills.
- A confident, approachable and professional manner.
- Good IT skills, including Microsoft Office, Outlook and web‑based systems.
- Strong knowledge of Edinburgh and enthusiasm for its festivals and culture.
- The ability to remain calm under pressure and resolve complaints confidently.
- A proactive, organised and adaptable approach to work.
- Understanding of GDPR and handling confidential information.
Additional Information
Apply directly via this advert today!
We think you need these skills to ace Festival City Ambassador Team Leader
Team Leadership
Customer Service
Communication Skills
Interpersonal Skills
Problem-Solving Skills
IT Skills
Microsoft Office
