The Service Improvement Coordinator in Exeter handles customer feedback, including complaints and compliments, for a permanent position paying £33,000 annually. Working 37 hours weekly, Monday to Friday, this hybrid role requires 2–3 office days per week. You will investigate complex issues, collaborate with various departments, and convert user insights into tangible enhancements. Suited to a resilient, empathetic professional with strong problem-solving abilities, this position demands sensitivity when managing correspondence. Your work directly shapes service delivery, ensuring organisational responses remain professional and constructive. This role suits someone who thrives on resolving challenges and driving positive change.
Service Improvement Coordinator Location: Exeter Salary: Competitive Hours: 37 hours per week, Monday–Friday Contract: Temporary, ASAP – February 2027 Working Pattern: Hybrid – 2–3 days per week in the office, depending on business needs
We are currently recruiting for a Service Improvement Coordinator for a 6 months contract. This is a fantastic opportunity for a resilient, empathetic and solution-focused customer service professional who enjoys resolving complex issues and turning customer feedback into positive improvements. You’ll play an important role in managing customer feedback, including complaints and compliments, while working closely with teams across the organisation to investigate issues.
Key Responsibilities
- Manage customer complaints and feedback professionally and sensitively.
- Work with colleagues to investigate complaints, review evidence and achieve positive resolutions.
- Identify trends and root causes to help improve services and prevent recurring issues.
- Develop improvement plans based on customer feedback.
- Help promote a positive, customer-focused culture across the organisation.
- Provide tailored support to help reduce complaints and improve customer satisfaction.
- Contribute to performance monitoring and service improvement activity.
Experience required
- Proven experience of managing customer service complaints.
- Previous experience working within a customer service environment.
- Strong resilience and the ability to deal with challenging or sensitive situations.
- A highly empathetic and customer-focused approach.
- Strong investigation, problem-solving and analytical skills.
- The ability to work collaboratively with different teams.
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Service Improvement Coordinator in Exeter employer: JAM Recruitment Ltd
BAE Systems is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With a strong focus on employee growth and development, you will have access to cutting-edge technology and the opportunity to contribute to meaningful projects that enhance global security. Located in Christchurch or Frimley, you will be part of a diverse team dedicated to pioneering advancements in defence and aerospace, ensuring a rewarding career path in a company that values your unique skills and perspectives.
