As a Customer Care Coordinator in Exeter, you will serve as the primary contact for residents, managing queries, defects, and maintenance from first report to completion. This full-time role, offering £26,000 to £30,000 per annum, involves scheduling technician visits and arranging necessary materials. Your organisational skills will ensure property issues are resolved professionally and efficiently. Working for a respected housing organisation on the city’s outskirts, you will support communities across new-build and social housing projects. We seek a customer-focused professional who can prioritise workloads and communicate clearly, ensuring every resident receives a consistently high standard of service.
Customer Care Coordinator Exeter outskirts £27,000 - £30,000 DOE Permanent A well-respected organisation within the housing sector is looking to appoint an organised, motivated, and customer-focused individual to join its Customer Care team. The company delivers high-quality new-build homes and works closely with the communities. you will play an important role in supporting customers and ensuring that property-related queries, defects, and maintenance issues are handled efficiently and professionally. You will be a key point of contact for customers across both new-build and social housing and providing excellent service and coordinating works from initial contact through to resolution.
Duties will include:
- Scheduling appointments for technicians and arranging materials required for works.
- Coordinating repairs and maintenance across new-build and social housing properties.
- Issuing quotes for works to be carried out where required.
- Assessing property claims and handling warranty and defect queries.
- Updating databases and maintaining accurate customer and property records.
- Contacting and liaising with customers, contractors, technicians, and other parties involved in defect and maintenance works.
- Ensuring works are progressed and completed within agreed timescales.
- Providing excellent customer support and resolving queries in a professional and timely manner.
- Visiting sites regualty
The ideal candidate will be:
- Highly organised and focused, with excellent attention to detail.
- A strong team player who is also confident working independently.
- Calm, professional, and able to work effectively in a fast-paced environment.
- Adaptable and comfortable managing changing priorities and deadlines.
- An excellent communicator with strong customer service skills.
- Ideally experienced within property, housing, construction, customer care, or a similar environment, although this is not essential.
- Passionate about delivering a high standard of service to customers.
What’s on Offer
- A supportive, friendly team
- Regular team incentives and events
- Working on the outskirts of Exeter in new modern offices with facilities
- Holiday entitlement.
- Pension scheme.
- On-site parking.
If you are an organised and customer-focused individual with a passion for delivering excellent
#J-18808-Ljbffr
Customer Care Coordinator in Exeter employer: JAM Recruitment Ltd
BAE Systems is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With a strong focus on employee growth and development, you will have access to cutting-edge technology and the opportunity to contribute to meaningful projects that enhance global security. Located in Christchurch or Frimley, you will be part of a diverse team dedicated to pioneering advancements in defence and aerospace, ensuring a rewarding career path in a company that values your unique skills and perspectives.
