At a Glance
- Tasks: Connect with local organisations and residents to enhance community well-being.
- Company: Join Onward Homes, a leading social housing provider in the Northwest.
- Benefits: Enjoy a competitive salary, generous leave, and flexible working options.
- Other info: Be part of a diverse team committed to positive social impact.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: GCSE standard or equivalent experience; customer service skills are essential.
The predicted salary is between 37250 - 37250 £ per year.
Neighbourhood Partnership Specialist – Accrington
The Neighbourhood Partnership Specialist will build strong connections with local organisations, residents and stakeholders to improve communities.
This full‑time role requires excellent interpersonal abilities and experience forming collaborative agreements.
About the Role
The purpose of the role is to deliver face‑to‑face customer services and housing support in our neighbourhoods, providing support to customers, delivering social impact and tenancy management services.
It includes collaborating with colleagues and partners and championing Onward values.
A valid full UK Driving Licence is required.
Key Responsibilities
- Social Impact
- Identify and contribute to social impact opportunities within the neighbourhood and across the region.
- Support the delivery of neighbourhood improvements and customer opportunities.
- Develop strong connections with partners, organisations and community groups doing positive work.
- Tenancy Management
- Provide a comprehensive tenancy management service, letting homes to minimise rent loss and contributing to sustainability.
- Carry out estate inspections, identify improvements and manage service charges.
- Tenancy Sustainment
- Support tenants at risk to adhere to tenancy terms.
- Provide referrals and coordinate support pathways.
- Customer Service and Voice
- Deliver high‑quality customer service and develop positive relationships in line with the Onward + approach.
- Listen, hear and act on customer feedback.
- Neighbourhood Plus
- Collaborate with colleagues from other teams to deliver neighbourhood initiatives.
- Contribute to excellent external partnership work and act as an ambassador for the organisation.
- Professional Curiosity
- Take a proactive approach to safeguarding, vulnerabilities, and reasonable adjustments.
- Log customer contact details accurately.
Skills and Experience
- Knowledge and awareness of relevant housing regulations and law.
- Experience delivering face‑to‑face customer service.
- Experience developing partnership working with support agencies, local authorities and community groups.
- Ability to engage and work with complex and challenging caseloads.
- Understanding of the social, economic and political context in the neighbourhoods.
- Competent IT skills, including intermediate proficiency in Microsoft Office.
- Support external funding bids as required.
- Experience delivering on‑site projects and improvements.
Qualifications
Essential
Educated to a GCSE standard or equivalent qualifications/experience.
Desirable
Relevant professional qualification, e. g. CIH.
Benefits
- £37,250 annual salary.
- 32 days annual leave plus bank holidays (total 40 paid days).
- Pension scheme with matched contributions up to 10%.
- Salary finance loans (short and long term).
- Simply Health cash plan and extended family coverage.
- Dental, optical, physiotherapy and 24‑hour private GP access.
- Paid leave for sickness, maternity, paternity and adoption.
- Learning for life scheme (up to £150 annually).
- Wide range of discounts and cashback offers.
- Flexible working arrangements.
- About the Organisation
Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region.
We build 500 new homes each year and commit to creating positive spaces for our customers, an inclusive workplace and diverse teams.
#J-18808-Ljbffr
Neighbourhood Partnership Specialist in England employer: JAM Recruitment Ltd
At JAM Recruitment Ltd, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Birmingham, we offer a dynamic work culture that fosters collaboration and innovation, alongside competitive salaries and hybrid working options. With a strong focus on career progression, our employees are empowered to take on leadership roles and make a meaningful impact in the field of personal injury law.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Partnership Specialist in England
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at JAM Recruitment Ltd.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from JAM Recruitment Ltd!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like JAM Recruitment Ltd, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at JAM Recruitment Ltd or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Neighbourhood Partnership Specialist in England
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to JAM Recruitment Ltd:Before hitting send, make sure to tailor your application specifically to JAM Recruitment Ltd! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at JAM Recruitment Ltd
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
