At a Glance
- Tasks: Be the first point of contact for social work referrals, handling calls and emails.
- Company: Join Pertemps Edinburgh Contracts, a key player in the public sector.
- Benefits: Earn £14.51 per hour with a supportive team environment.
- Other info: Full-time role with flexible shift patterns until February 2027.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Strong listening, communication, and IT skills; previous customer service experience preferred.
The predicted salary is between 14.51 - 14.51 £ per hour.
Pertemps Edinburgh Contracts seeks a Customer Contact Adviser to join a public sector team in Edinburgh. This full-time, temporary role is based in the city centre, paying £14.51 per hour, and runs until February 2027.
You will serve as the first point of contact for social work referrals, managing incoming calls and emails from both the public and professionals. Your duties involve accurately logging details and ensuring each referral reaches the correct person promptly.
Working 36 hours weekly, Monday to Friday, between 08:30 and 19:00 on a shift rota, you will join an established group. Strong communication, attentive listening, and precise data entry are essential for this busy contact centre position.
You will be responsible for, but not limited to:
- Acting as the first point of contact for social work referrals
- Handling incoming calls from professionals and members of the public
- Listening carefully and accurately interpreting the information provided
- Writing clear, concise case notes and updating systems
- Processing email referrals between calls
- Liaising with Social Work professionals and internal advisors for guidance
- Working both independently and as part of a supportive team
- Any other tasks as required
You should:
- Be a good listener
- Have excellent communication skills, both in writing and verbally
- Have strong IT skills and be able to learn new systems
- Have previous customer service experience
- Be a team player
Customer Contact Adviser in Edinburgh employer: JAM Recruitment Ltd
BAE Systems is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With a strong focus on employee growth and development, you will have access to cutting-edge technology and the opportunity to contribute to meaningful projects that enhance global security. Located in Christchurch or Frimley, you will be part of a diverse team dedicated to pioneering advancements in defence and aerospace, ensuring a rewarding career path in a company that values your unique skills and perspectives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact Adviser in Edinburgh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JAM Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JAM Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Contact Adviser in Edinburgh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JAM Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at JAM Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JAM Recruitment Ltd!
How to prepare for a job interview at JAM Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
