At a Glance
- Tasks: Manage and optimise outbound dialler campaigns to boost sales performance.
- Company: Join Cactus Search, a fast-growing company with a supportive culture.
- Benefits: Competitive salary, performance bonuses, private medical insurance, and career progression.
- Other info: Collaborative team atmosphere with exciting company events and incentives.
- Why this job: Make a real impact on sales strategies while enjoying a modern working environment.
- Qualifications: Experience in managing outbound dialler activity and strong data analysis skills.
The Dialler Manager position in London, with Cactus Search, is a permanent role offering £35,000 to £50,000 annually. The role focuses on overseeing outbound campaign performance, dialler optimisation, and operational efficiency to maximise contact rates and meet commercial goals.
Role
As a Dialler Manager you will collaborate with Sales Leadership, Operations and Data teams to drive continuous improvement across a high‑performing sales operation. Your responsibilities include managing and optimising outbound campaigns, ensuring dialler strategy supports revenue growth, advisor productivity and customer engagement, and using data to identify opportunities and provide actionable insights.
Key Responsibilities
- Manage and optimise outbound dialler campaigns across multiple sales teams.
- Own the dialler strategy, including pacing, call allocation, routing and campaign set‑up.
- Monitor campaign performance, contact rates, conversion and advisor productivity.
- Analyse dialler data and provide actionable insights to Sales and Operations teams.
- Create and maintain performance reporting and dashboards.
- Support lead management, campaign uploads and data processes.
- Work closely with sales teams to improve contact strategies and maximise opportunities.
- Ensure campaigns remain compliant with regulatory requirements and internal policies.
- Troubleshoot dialler issues quickly to minimise operational disruption.
- Support forecasting, capacity planning and resource optimisation.
- Identify continuous improvement opportunities across dialler performance.
- Provide recommendations to improve efficiency, customer contact and commercial outcomes.
What We're Looking For
Required
- Previous experience managing outbound dialler activity within a contact centre or sales environment.
- Strong understanding of outbound sales operations.
- Experience optimising campaigns to improve productivity and conversion.
- Ability to interpret performance data and create meaningful insights.
- Strong Excel and reporting skills.
- Excellent organisational skills with strong attention to detail.
- A proactive approach with the ability to identify and resolve issues.
- Strong communication skills with the ability to work with Sales, Operations and technical teams.
- Experience working within a fast‑paced, target‑driven environment.
Desirable Experience
- Experience using MaxContact, Connex One, Genesys, Avaya or similar dialler platforms.
- Background within B2B sales, lead generation or high‑volume outbound environments.
- Experience managing multiple campaigns simultaneously.
- Knowledge of compliance requirements within outbound sales.
- Experience supporting forecasting and workforce planning activity.
What You’ll Receive
- £33,000 - £50,000 OTE package.
- Performance‑related bonus scheme.
- Private medical insurance.
- Company pension and life insurance.
- Free on‑site parking.
- Modern working environment.
- Team incentives and company events.
- Career progression opportunities within a growing organisation.
- Supportive and collaborative culture.
Why Consider This Opportunity
Join a fast‑growing organisation where you can own outbound campaign performance, drive dialler optimisation and contribute to a high‑impact sales function while enjoying competitive remuneration and a comprehensive benefits package.
Dialler Manager employer: JAM Recruitment Ltd
At JAM Recruitment Ltd, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Birmingham, we offer a dynamic work culture that fosters collaboration and innovation, alongside competitive salaries and hybrid working options. With a strong focus on career progression, our employees are empowered to take on leadership roles and make a meaningful impact in the field of personal injury law.
StudySmarter Expert Advice🤫
We think this is how you could land Dialler Manager
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Dialler Manager at JAM Recruitment Ltd, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including JAM Recruitment Ltd. Tailor your message to explain why you’re drawn to them and how you can contribute as a Dialler Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Dialler Manager
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for JAM Recruitment Ltd:When writing your cover letter, make sure to tailor your message specifically for JAM Recruitment Ltd. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at JAM Recruitment Ltd
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show JAM Recruitment Ltd that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show JAM Recruitment Ltd that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with JAM Recruitment Ltd’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
