At a Glance
- Tasks: Manage customer calls, resolve enquiries, and provide excellent service.
- Company: Join a friendly team at a reputable client in Daventry.
- Benefits: Earn £13.50 per hour with school-friendly hours every Wednesday and Thursday.
- Other info: Full training provided in a supportive environment.
- Why this job: Perfect for students seeking flexible work while developing communication skills.
- Qualifications: Strong communication skills and a commitment to service excellence.
The predicted salary is between 13.5 - 13.5 £ per hour.
As a Call Centre Agent based in Daventry, you will manage incoming telephone enquiries with professionalism, offering clear and precise responses to customers.
Your duties include resolving questions and complaints calmly, plus making outbound calls when necessary.
This temporary position pays £13.50 per hour and suits those seeking school-friendly hours, with shifts every Wednesday and Thursday from 9:00am to 3:00pm.
You will also log customer details accurately.
We seek a dependable and personable individual who communicates effectively and handles pressure with composure.
Prior experience in a similar role is beneficial, though a strong commitment to service excellence is essential.
Join our established client through Pertemps Daventry.
Pertemps Daventry are currently recruiting for a friendly, reliable and professional Part-Time Call Centre Agent to join one of our established clients based in Daventry.
This is an excellent opportunity for someone looking for school-friendly working hours, with shifts available every Wednesday and Thursday, 9:00am–3:00pm.
You will be responsible for handling customer enquiries by telephone, providing excellent customer service and ensuring customers receive accurate and helpful information.
Key Responsibilities
- Answer incoming customer calls in a professional and friendly manner.
- Respond to customer enquiries and provide accurate information.
- Handle customer requests, questions and complaints calmly and efficiently.
- Make outbound cold calls where required.
- Record customer information and update records accurately.
- Maintain a high standard of customer service.
- Follow company procedures and escalating complex issues when required.
- Work effectively as part of a team.
- Meet agreed service and performance standards.
- Maintain confidentiality when dealing with customer information.
About You
- Excellent verbal communication skills.
- A confident and professional telephone manner.
- Good listening and customer service skills.
- The ability to remain calm and polite when dealing with difficult customers.
- Good attention to detail.
- Basic computer and administrative skills.
- A reliable, punctual and organised approach.
- The ability to work independently and as part of a team.
- Previous call centre or customer service experience is desirable.
What We Offer
- Wednesday & Thursday, 9am–3pm working hours.
- Full training and support.
- Friendly and supportive working environment.
- Part-time working opportunity.
- The chance to develop your customer service and communication skills.
- #J-18808-Ljbffr
Part time Call Centre Agent in Daventry employer: JAM Recruitment Ltd
Join our team as a Part-Time Call Centre Agent in Daventry, where we prioritise a friendly and supportive work environment. Enjoy school-friendly hours with shifts every Wednesday and Thursday, allowing for a perfect work-life balance while developing your customer service skills. We offer comprehensive training and a chance to grow within a reputable company that values professionalism and service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Part time Call Centre Agent in Daventry
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like JAM Recruitment Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at JAM Recruitment Ltd and let us see your personality shine through!
We think you need these skills to ace Part time Call Centre Agent in Daventry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and JAM Recruitment Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about JAM Recruitment Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at JAM Recruitment Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress JAM Recruitment Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which JAM Recruitment Ltd will surely appreciate.
