At a Glance
- Tasks: Manage inbound calls, assist clients with account-related questions, and resolve issues.
- Company: Dynamic investment firm based in Birmingham with a focus on customer service.
- Benefits: Earn £13 per hour, enjoy holiday pay, and benefit from extensive training.
- Other info: Hybrid work model with 3 days in office and 2 days from home.
- Why this job: Elevate your customer service career while helping clients find the right solutions.
- Qualifications: Experience in customer service, retail, or hospitality is beneficial.
The predicted salary is between 13 - 13 £ per hour.
Based in Birmingham, this full-time, temporary Customer Service Executive position with an investment firm pays £13 per hour.
You will manage inbound calls, assisting clients with account-related questions and resolving any issues that arise.
The role demands a calm, professional manner, together with strong communication and organisational abilities to handle a varied client base.
Previous experience gained within customer service, contact centres, retail, or hospitality is beneficial.
Your duties will include offering clear guidance and finding appropriate solutions, ensuring every interaction concludes positively.
This contract suits a resilient, adaptable individual who thrives on helping others. ISE Partners seeks a personable, empathetic professional ready to contribute immediately.
Are you looking to take your customer service career to the next level?
Joining a collaborative and customer-focused team, you'll support clients with their accounts, delivering outstanding service and helping them find the right solutions.
You'll work with a diverse client base.
We're looking for someone personable, empathetic, and highly organised, with strong communication skills and the ability to remain calm and professional when handling queries or resolving complaints.
You'll also be an individual who is resilient, adaptable, and confident in handling a variety of customer interactions.
The ideal experience/background would be in a fast-paced customer service, contact, call centre, retail or hospitality.
Key Responsibilities
- Handle inbound customer calls, providing support with account opening, maintenance, and general account servicing
- Deliver a high standard of customer care while resolving enquiries efficiently and accurately
- Support account administration and maintenance processes
- Manage escalated customer concerns with a proactive, solution-focused approach
- Adhere to company procedures, regulatory requirements, and compliance standards
- Complete all required training and stay up to date with policies and processes
This is a unique opportunity offering extensive training and development, providing a clear pathway to build a rewarding long-term customer service career.
Ready to elevate your customer service experience?
- 12 months
- £13 per hour plus holiday pay
- Comfortable working within a shift-based (8 am - 8 pm)
- Hybrid: 3 days in office, 2 from home
- #J-18808-Ljbffr
Customer Service Executive, Investment firm employer: JAM Recruitment Ltd
At JAM Recruitment Ltd, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Birmingham, we offer a dynamic work culture that fosters collaboration and innovation, alongside competitive salaries and hybrid working options. With a strong focus on career progression, our employees are empowered to take on leadership roles and make a meaningful impact in the field of personal injury law.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive, Investment firm
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JAM Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JAM Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive, Investment firm
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JAM Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at JAM Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JAM Recruitment Ltd!
How to prepare for a job interview at JAM Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
