At a Glance
- Tasks: Manage customer service activities and ensure smooth order processing.
- Company: Join a leading FMCG company with a focus on beauty products.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Collaborate with diverse teams and enhance your career in a supportive culture.
- Why this job: Be the key contact for customers and drive satisfaction in a dynamic environment.
- Qualifications: Strong leadership and problem-solving skills, with FMCG experience preferred.
The predicted salary is between 61000 - 61000 £ per year.
Overview
The Customer Service Assistant Manager (FMCG Supply Chain) will be based in City of London and work on a full time, 12 month temporary contract with Manpower UK, paying up to £61,000 per annum pro rata.
The role supports Elida Beauty, overseeing service delivery across assigned markets, with a hybrid working pattern.
Key Responsibilities
- Manage day to day customer service activities for assigned customers and markets.
- Serve as the primary point of contact for customer operational queries and escalations.
- Ensure customer orders are processed accurately and within agreed timelines, providing proactive communication on order status, shipment updates and service issues.
- Support the end to end order to cash process, monitoring orders throughout the fulfilment cycle and resolving exceptions promptly.
- Collaborate with Commercial, Demand Planning, Logistics, and Finance teams to ensure smooth execution and adherence to customer requirements.
- Build and maintain strong working relationships with customer operational teams, supporting customer meetings, reviews and performance discussions.
- Coordinate timely resolution of customer complaints and service issues, and support initiatives to enhance customer satisfaction and retention.
- Monitor and report customer service performance against agreed KPIs such as Customer Fill Rate, On Time In Full (OTIF), Order Accuracy, Case Fill Rate, and customer complaints.
- Investigate service failures, identify root causes and drive continuous improvement initiatives.
- Work closely with Customer Development (Sales), Logistics, Warehousing, Planning and Finance to ensure seamless execution and alignment between customer requirements and supply chain processes.
Qualifications
- Strong leadership abilities, customer focus, and proactive problem solving skills.
- Proficiency in supply chain systems and experience in order to cash processes.
- Prior FMCG or beauty sector experience is advantageous.
- Ability to collaborate effectively with cross functional teams such as Commercial, Logistics, Finance and Customer Service.
Customer Service Assistant Manager (FMCG Supply Cha employer: JAM Recruitment Ltd
At JAM Recruitment Ltd, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Birmingham, we offer a dynamic work culture that fosters collaboration and innovation, alongside competitive salaries and hybrid working options. With a strong focus on career progression, our employees are empowered to take on leadership roles and make a meaningful impact in the field of personal injury law.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant Manager (FMCG Supply Cha
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like JAM Recruitment Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like JAM Recruitment Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Assistant Manager (FMCG Supply Cha
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to JAM Recruitment Ltd.
How to prepare for a job interview at JAM Recruitment Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in JAM Recruitment Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services JAM Recruitment Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
