At a Glance
- Tasks: Log repair requests, handle calls, and resolve customer queries.
- Company: Join a dynamic team in Edinburgh focused on customer satisfaction.
- Benefits: Earn £14.51 per hour with flexible part-time hours.
- Other info: Immediate start in a fast-paced, supportive environment.
- Why this job: Make a difference by helping customers and improving their experience.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 14.51 - 14.51 £ per hour.
Position: Customer Service Advisor (Part‑time)
Location: Edinburgh – Fully office based.
Hours: Monday to Friday, 10:00am to 2:00pm (5 days per week).
Pay: £14.51 per hour.
Duration: Temporary ongoing; Immediate start.
Responsibilities:
- Logging repair requests accurately and updating internal systems.
- Handling inbound and outbound calls regarding property repairs.
- Liaising with internal teams and external contractors.
- Providing timely updates and resolving customer queries.
- Supporting the team with general administrative duties.
Qualifications:
- Previous customer service or call centre experience.
- Excellent communication and listening skills.
- Strong IT and data entry skills.
- Professional, organised approach and ability to work in a fast‑paced environment.
Customer Service Advisor Part Time employer: JAM Recruitment Ltd
At JAM Recruitment Ltd, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Birmingham, we offer a dynamic work culture that fosters collaboration and innovation, alongside competitive salaries and hybrid working options. With a strong focus on career progression, our employees are empowered to take on leadership roles and make a meaningful impact in the field of personal injury law.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor Part Time
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like JAM Recruitment Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at JAM Recruitment Ltd and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor Part Time
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and JAM Recruitment Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about JAM Recruitment Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at JAM Recruitment Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress JAM Recruitment Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which JAM Recruitment Ltd will surely appreciate.
