At a Glance
- Tasks: Assist customers with orders and queries via phone, email, and live chat.
- Company: Join a well-known fashion brand with a vibrant team culture.
- Benefits: Earn up to £13.85 per hour plus holiday pay and flexible working options.
- Other info: Enjoy a mix of office and remote work with great career potential.
- Why this job: Be part of the fashion industry and help customers find their style.
- Qualifications: Strong communication skills and a passion for retail are essential.
The predicted salary is between 13.85 - 13.85 £ per hour.
Based in Charlton, the Customer Service Advisor - Fashion role suits someone with strong communication abilities and a genuine interest in retail. Working full time on a contract basis, the successful candidate handles telephone mail orders, answers a high volume of email, live chat and phone enquiries, checks stock availability and contacts customers to obtain missing order details. Familiarity with product lines is essential.
Love Success PLC offers up to £13.85 per hour plus holiday pay. The successful candidate must have confidence using order systems, clear written English and the ability to resolve problems calmly while representing a well‑known fashion brand.
Duties include but are not limited to:
- Placing telephone mail orders for customers
- Responding to a high volume of queries via email, telephone and live chat
- Looking up stock for customer requests
- Contacting customers to ascertain data omitted on orders
- Knowledge of all product lines
To be successful in this role, you must be able to work FULL TIME AND COMPLETE VARIOUS SHIFTS.
Contract: 4-month contract, 37.5 hours per week @ £13.85 per hour.
Working arrangements: 4 days in the office / 1 day from home. Monday – Friday + 1 weekend in every 3 (weekends are remote). Shift patterns: 8:00 AM – 4:00 PM; 10:00 AM – 7:00 PM; 1:00 PM – 9:30 PM.
Location: South East London (Base). Must be able to travel to the office.
Customer Service Advisor- Fashion employer: JAM Recruitment Ltd
BAE Systems is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With a strong focus on employee growth and development, you will have access to cutting-edge technology and the opportunity to contribute to meaningful projects that enhance global security. Located in Christchurch or Frimley, you will be part of a diverse team dedicated to pioneering advancements in defence and aerospace, ensuring a rewarding career path in a company that values your unique skills and perspectives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor- Fashion
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JAM Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JAM Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor- Fashion
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JAM Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at JAM Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JAM Recruitment Ltd!
How to prepare for a job interview at JAM Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
