At a Glance
- Tasks: Coordinate customer enquiries and ensure timely resolution of issues.
- Company: Join a successful and growing organisation in Solihull.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Other info: Great opportunity for career growth in a dynamic team.
- Why this job: Be the central point of contact for customers and make a real difference.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 24500 - 28000 £ per year.
Based in Solihull, this Customer Care Coordinator post is offered by Pertemps West Midlands & Worcestershire Perm Hub as a full-time, 12-month fixed-term contract.
Working Monday to Friday, 8:00am until 4:00pm, the role pays between £24,500 and £28,000 yearly, subject to experience.
The appointed person acts as a central contact for customers, handling enquiries, booking remedial works, and liaising with operational colleagues and contractors to resolve matters promptly.
Strong organisational and communication abilities are essential, alongside a customer-focused approach.
This position suits someone who can manage aftercare support efficiently within a professional setting, ensuring every issue reaches a timely conclusion.
- Customer Care Coordinator 12-Month Fixed-Term
- Contract
Salary: £24,500 - £28,000 per annum, depending on experience Pertemps is recruiting on behalf of a successful and growing organisation seeking a Customer Care Coordinator to join its team on a 12-month fixed-term contract.
This is an excellent opportunity for a customer-focused individual with strong organisational and communication skills to play a key role in delivering an efficient aftercare and customer support service.
Acting as a central point of contact, the successful candidate will coordinate customer enquiries, arrange remedial works, liaise with operational teams and contractors, and ensure issues are resolved in a timely and professional manner.
Key Responsibilities
- Managing customer enquiries and reported issues from initial contact through to completion.
- Coordinating repair and remedial works with operational teams, subcontractors and site personnel.
- Maintaining regular communication with customers, providing updates on progress and expected completion times.
- Monitoring ongoing cases and ensuring actions are completed within agreed timescales.
- Supporting the scheduling and allocation of field-based operatives.
- Building and maintaining positive relationships with customers, clients and internal stakeholders.
- Escalating complaints, concerns or complex issues to management when appropriate.
- Producing and maintaining reports relating to outstanding works and customer service performance.
- Assisting with invoicing and administration relating to chargeable works.
- Liaising with commercial and operational teams to resolve queries and ensure effective service delivery.
- Ensuring all records, systems and documentation are maintained accurately and up to date.
About You
- Previous experience within a customer service, customer care, coordination or administrative role.
- Excellent communication skills, both written and verbal.
- The ability to manage multiple priorities in a fast-paced environment.
- Strong organisational skills and a proactive approach to problem-solving.
- Experience handling customer concerns and delivering a high level of service.
- Good IT skills, including Microsoft Word and Excel.
- A professional and confident telephone manner.
- The ability to remain calm and focused when dealing with challenging situations.
This role would suit a highly organised and customer-focused professional who enjoys coordinating activities, building relationships and ensuring customers receive an excellent level of service throughout their journey.
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Customer Care Coordinator employer: JAM Recruitment Ltd
BAE Systems is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With a strong focus on employee growth and development, you will have access to cutting-edge technology and the opportunity to contribute to meaningful projects that enhance global security. Located in Christchurch or Frimley, you will be part of a diverse team dedicated to pioneering advancements in defence and aerospace, ensuring a rewarding career path in a company that values your unique skills and perspectives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JAM Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JAM Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JAM Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at JAM Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JAM Recruitment Ltd!
How to prepare for a job interview at JAM Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
