At a Glance
- Tasks: Support customers at Crewe Train Station by providing assistance and guidance.
- Company: Manpower UK, a leader in customer service roles.
- Benefits: Earn £13.50 per hour with flexible weekend hours and full training provided.
- Other info: Perfect for those seeking part-time work in a dynamic environment.
- Why this job: Make a difference by helping passengers and enhancing their travel experience.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 13.5 - 13.5 £ per hour.
Overview
Manpower UK is looking for a Weekend Passenger Assistant to support customers at Crewe Train Station.
This part‑time, temporary role pays £13.50 per hour for up to 15 hours per week, working Saturdays and Sundays from 10:00am to 6:00pm.
The position starts immediately and requires a DBS check.
Full training will be provided.
Key Responsibilities
- Meet and greet customers who have pre‑booked assistance services
- Escort and guide passengers around the station and to the correct platforms
- Provide reassurance, support and information throughout their journey
- Assist members of the public with enquiries and directions
- Act as a key point of contact for anyone requiring assistance within the station
- Use radios to communicate with colleagues and operational teams
- Update and upload information onto internal systems
- Deliver outstanding customer service at all times
- Manage multiple tasks in a busy and fast‑paced environment
- Go the extra mile to provide a positive customer experience
What We're Looking For
- Previous customer service experience
- Excellent communication and interpersonal skills
- A friendly, professional and approachable manner
- The ability to remain calm under pressure and prioritise tasks
- Confidence using computer systems and handheld radios
- A genuine passion for helping people
- Flexibility and reliability
- Comfortable being on your feet for the majority of the working day
- Additional Information
Temporary position. Excellent opportunity for candidates from customer service, hospitality, retail, transport, airport or public‑facing environments.
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Weekend Passenger Assistant in Crewe employer: JAM Recruitment Ltd
At JAM Recruitment Ltd, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Birmingham, we offer a dynamic work culture that fosters collaboration and innovation, alongside competitive salaries and hybrid working options. With a strong focus on career progression, our employees are empowered to take on leadership roles and make a meaningful impact in the field of personal injury law.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Passenger Assistant in Crewe
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like JAM Recruitment Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at JAM Recruitment Ltd and let us see your personality shine through!
We think you need these skills to ace Weekend Passenger Assistant in Crewe
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and JAM Recruitment Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about JAM Recruitment Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at JAM Recruitment Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress JAM Recruitment Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which JAM Recruitment Ltd will surely appreciate.
