At a Glance
- Tasks: Be the go-to person for customers, solving queries and providing top-notch support.
- Company: Join a friendly team in a growing business with a supportive culture.
- Benefits: Enjoy a competitive salary, hybrid working, and full training.
- Other info: Flexible shifts and great career prospects await you!
- Why this job: Make a real difference by helping customers and developing your skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 29000 - 29000 £ per year.
As a Customer Service Agent based in Coventry, you will serve as the primary point of contact for customers, resolving queries and delivering high-quality support. This full-time, temporary role offers hybrid remote working and a salary between £27,000 and £29,000 per annum. You will work on a rota covering weekdays between 7am and 7pm, plus weekends from 7am to 3pm. After training, weekend shifts are completed from home.
Key skills include strong communication, problem-solving, and flexibility to manage varying shift patterns. This position suits someone who enjoys helping others and maintaining service standards within a supportive team environment.
Key Responsibilities- Handle customer enquiries in a courteous, friendly, and professional manner.
- Respond to enquiries relating to deliveries and services.
- Accurately log and categorise customer interactions using internal systems.
- Complete customer verification and security checks.
- Triage customer queries and escalate complex issues to the Customer Support Specialist team where appropriate.
- Take ownership of customer queries through to resolution.
- Work towards individual and team KPI targets.
- Attend team meetings and training sessions, contributing positively to the team.
- Promote and demonstrate the company’s core values.
- Be flexible and support the wider team with additional tasks as required by management.
- Proven experience in a customer support or customer service role, or experience as a Client Service Representative.
- Excellent verbal and written communication skills.
- A customer-focused approach with the ability to adapt your communication style to suit different customers.
- Strong organisational skills with the ability to multitask, prioritise workloads, and manage time effectively.
- Excellent attention to detail.
- Good computer literacy, including experience using Microsoft Office applications.
- A professional, flexible, driven, and positive attitude.
- The ability to remain organised and self-disciplined while working under pressure.
- A collaborative approach and the ability to work effectively as part of a team.
- Temp-to-perm opportunity with long-term career prospects.
- Full training provided.
- Friendly and supportive working environment.
- Opportunity to develop your customer service skills within a growing business.
- Hybrid working model.
We think you need these skills to ace Customer Service Agent in Coventry
Communication Skills
Problem-Solving Skills
Adaptability
Attention to Detail
Customer Service
Teamwork
Time Management
