At a Glance
- Tasks: Manage debt recovery and support financial processes in a fast-paced environment.
- Company: Join a supportive Finance team dedicated to public service.
- Benefits: Competitive pay, professional development, and a chance to make a real impact.
- Other info: Opportunity for career growth and skill development in a dynamic setting.
- Why this job: Enhance your finance skills while helping the community and improving services.
- Qualifications: GCSEs in Maths and English, plus experience in finance or income collection.
The predicted salary is between 17.81 - 17.81 £ per hour.
- Corporate Collections Officer
- Pay Rate: £17.81 per hour
- Join Our Finance Team
Are you an experienced finance professional with strong customer service skills and a passion for delivering excellent results?
We're looking for a Corporate Collections Officer to join our Exchequer Services team and play a key role in maximising income collection while providing outstanding support to residents, customers and internal departments.
This is an exciting opportunity to work in a fast‑paced environment where you'll manage debt recovery, support financial processes and contribute to improving services across the organisation.
About the Role
As a Corporate Collections Officer, you will be responsible for managing the recovery of outstanding invoices and debts, ensuring timely collection of income and maintaining accurate financial records.
You'll work closely with customers, internal teams, legal services and external agencies to resolve queries and recover outstanding debts in a fair and professional manner.
Key Responsibilities
- Manage and recover outstanding invoices and debts in line with council procedures.
- Respond professionally to customer enquiries by telephone, email, letter and face‑to‑face.
- Negotiate repayment arrangements and determine appropriate recovery action.
- Prepare cases for legal recovery where necessary.
- Process credit notes, refunds, write‑offs and standing orders.
- Produce and process Direct Debit and BACS collections in accordance with regulations.
- Monitor debtor accounts and identify high‑risk debts.
- Reconcile financial records and investigate payment discrepancies.
- Maintain accurate customer records and financial data.
- Produce reports and management information on debt recovery performance.
- Support service improvements and contribute to the development of recovery procedures.
- Train and support colleagues and system users where required.
- What We’re Looking For
Essential
- GCSE (or equivalent) including Maths and English.
- Experience working within a finance or income collection environment.
- Experience dealing with customers regarding financial matters.
- Strong organisational skills with the ability to manage competing priorities.
- Excellent written and verbal communication skills.
- High level of accuracy and attention to detail.
- Good IT skills including Microsoft Office and financial systems.
- Ability to work independently and meet deadlines.
- Strong customer service focus and problem‑solving skills.
Desirable
- A Level, NVQ Level 3 or equivalent qualification.
- Practical experience in debt recovery and credit control.
- Experience within Local Government or a large public sector organisation.
- Knowledge of debt recovery legislation, including The Care Act 2014.
- Experience presenting cases within the County Court.
- Knowledge of Direct Debit and BACS processes.
- What You’ll Bring
- Delivers excellent customer service, even in challenging situations.
- Builds positive working relationships with colleagues and customers.
- Has a proactive, positive attitude and enjoys solving problems.
- Works accurately under pressure while meeting deadlines.
- Takes ownership of your work and continuously looks for ways to improve services.
- Is committed to maintaining confidentiality and handling sensitive information appropriately.
- Why Join Us
This role offers the opportunity to develop your expertise within a supportive Finance team while making a real contribution to the efficient collection of income that helps deliver essential public services.
You'll work with experienced colleagues, develop your knowledge of financial legislation and debt recovery, and have opportunities to broaden your skills across a varied workload.
If you’re an organised, customer‑focused finance professional with experience in debt recovery or credit control, we'd love to hear from you.
#J-18808-Ljbffr
Corporate Collections Officer employer: JAM Recruitment Ltd
At JAM Recruitment Ltd, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Birmingham, we offer a dynamic work culture that fosters collaboration and innovation, alongside competitive salaries and hybrid working options. With a strong focus on career progression, our employees are empowered to take on leadership roles and make a meaningful impact in the field of personal injury law.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Collections Officer
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like JAM Recruitment Ltd. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Corporate Collections Officer
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to JAM Recruitment Ltd.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on JAM Recruitment Ltd's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at JAM Recruitment Ltd
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with JAM Recruitment Ltd.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at JAM Recruitment Ltd will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former JAM Recruitment Ltd employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
