Customer Account Manager in Cannock

Overview

The Customer Account Manager role, based in Cannock, is a permanent position offering a salary between £27,000 and £30,000 per annum. The successful candidate will serve as the primary liaison for several key accounts, overseeing orders from inception through to final delivery. This position demands exceptional organisational abilities and strong project coordination skills. You will collaborate closely with customers, the sales team, and internal departments to guarantee projects are completed accurately and on schedule. A focus on delivering superior customer service is essential. The role requires someone who can build lasting client relationships and manage multiple priorities effectively within a structured environment. This is an exciting opportunity for someone who thrives in a fast‑paced environment, enjoys building strong customer relationships and takes pride in ensuring projects are delivered accurately and on time.

Key Responsibilities

• Manage multiple key customer accounts on a day‑to‑day basis.
• Coordinate customer projects from initial order through to successful completion.
• Process customer orders accurately and efficiently.
• Liaise regularly with customers, providing updates on project progress and delivery schedules.
• Build and maintain strong relationships with customers, colleagues and the external sales team.
• Monitor and manage stock allocated to customer accounts.
• Identify and resolve issues quickly, ensuring minimal disruption to projects.
• Coordinate customer approvals for new product lines.
• Ensure clear communication across all departments to keep projects on track.
• Deliver outstanding customer service while meeting deadlines.

Qualifications & Experience

• Experienced in project coordination, account management, sales support or customer service.
• Excellent communicator with strong relationship‑building skills.
• Highly organised with exceptional attention to detail.
• Able to prioritise a busy workload and manage multiple projects simultaneously.
• Calm under pressure with excellent problem‑solving abilities.
• Confident using Microsoft Office, Excel and business systems.

What's on Offer?

• Permanent full‑time opportunity.
• Friendly and supportive working environment.
• Opportunity to work with major customer accounts.
• Varied and fast‑paced role with genuine responsibility.
• 25 days holiday + bank holidays.
• Free on‑site parking.