At a Glance
- Tasks: Provide second line technical support and troubleshoot hardware, software, and network issues.
- Company: Join a growing organisation with a strong reputation in the tech sector.
- Benefits: Enjoy a competitive salary, health insurance, and 25 days' holiday plus bank holidays.
- Other info: Hybrid working model with excellent career progression opportunities.
- Why this job: Gain valuable experience and training while making a real impact in tech support.
- Qualifications: Experience in service desk roles and knowledge of M365, Windows/MacOS, and Active Directory.
The predicted salary is between 35000 - 35000 £ per year.
Second Line Helpdesk Engineer
A Second Line Helpdesk Engineer position is available with ed Resourcing Ltd in Norfolk, offering a salary between £30,000 and £35,000 per annum on a full-time, hybrid working basis.
This hybrid role suits an individual seeking professional development with a growing organisation, offering a comprehensive benefits package.
We have an exciting opportunity with an established & still growing organisation who offer great training for a second line helpdesk engineer.
This company can offer an attractive hybrid working pattern and offer a great benefit package.
They are a leading provider within their specialised sector.
Responsibilities
- Provide second line technical support across a broad range of hardware, software, and network issues.
- Troubleshoot and resolve escalated incidents within agreed SLAs.
- Support users with operating systems (Windows, mac OS), Microsoft 365, etc.
- Administer Active Directory, network protocols (TCP/IP, DNS, DHCP), and remote access tools.
- Deliver a high standard of customer service.
- Manage and prioritise multiple open incidents effectively.
Requirements
- You should have experience working in a service desk/technical support role, where you have gained troubleshooting skills, and knowledge across M365, Windows/Mac OS, and Active Directory.
- You must be able to manage your workload and prioritise tasks.
Nice to haves
- Certifications e. g. Comp TIA A+, Microsoft MTA, or ITIL Foundation.
- Experience with Power Shell or similar.
- Experience with MDM solutions, like Intune.
- Knowledge of Connect Wise PSA/RMM or similar.
Benefits
- Package & Benefits
- Pension
- Health insurance
- Training plan & paid study time
- 25 days' holiday + Bank Holidays
- Family-friendly flexibility
- Excellent career progression opportunities
- Free parking
- #J-18808-Ljbffr
Second Line Helpdesk Engineer in Caister-on-Sea employer: JAM Recruitment Ltd
At JAM Recruitment Ltd, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Birmingham, we offer a dynamic work culture that fosters collaboration and innovation, alongside competitive salaries and hybrid working options. With a strong focus on career progression, our employees are empowered to take on leadership roles and make a meaningful impact in the field of personal injury law.
StudySmarter Expert Advice🤫
We think this is how you could land Second Line Helpdesk Engineer in Caister-on-Sea
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what JAM Recruitment Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges JAM Recruitment Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at JAM Recruitment Ltd!
✨Direct Apply to JAM Recruitment Ltd
Let's not forget to apply directly through the JAM Recruitment Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Second Line Helpdesk Engineer in Caister-on-Sea
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at JAM Recruitment Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at JAM Recruitment Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at JAM Recruitment Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
