As a Receptionist / Administrator – Adult Social Care in West London, you will be the first point of contact at a newly developed Education, Health & Wellbeing Hub. This full-time, temporary role supports adults with learning disabilities, autism, and complex needs. Your duties include managing a busy reception, handling phone and email queries, and providing comprehensive administrative support to the team. Strong organisational abilities, IT proficiency, and a professional, compassionate manner are essential for liaising with vulnerable individuals, families, and professionals.
Location: West London Pay Rate: £21.52 PAYE | £27.35 Umbrella Hours: Monday – Friday, 8:45am – 4:30pm Contract: Ongoing Temporary (Long-Term Opportunity)
We are urgently recruiting for a Receptionist / Administrator (Business Support Officer) to join a newly developed Education, Health & Wellbeing Hub supporting adults with learning disabilities, autism, and complex needs with a local authority. This is a key front-facing role within a busy centre, ideal for someone with strong administrative skills and a professional, compassionate approach to working with vulnerable adults, families, and professionals. This is an ongoing position with long-term potential.
Responsibilities
- Managing the front desk, greeting visitors and directing them appropriately
- Handling incoming calls, emails, and general enquiries
- Coordinating and updating transport arrangements for residents
- Maintaining accurate records, registers, and usage data
- Supporting communication with families, carers, and external professionals
- Monitoring health & safety logs, reporting repairs, and conducting daily checks
- Managing post, supplies, and general office organisation
- Supporting events, meetings, and centre communications
About You
We are looking for a proactive and organised individual who can thrive in a fast-paced, people-focused environment:
- Previous experience as a Receptionist, Administrator, or Front Office professional
- Strong customer service skills with a professional and empathetic manner
- Excellent organisational and multitasking abilities
- Confident using Microsoft Office and office systems
- Ability to work independently and as part of a team
- Comfortable working within a social care or public sector setting
- A genuine interest in supporting adults with additional needs is highly desirable.
Requirements
- Enhanced DBS issued within the last 12 months (essential)
- Willingness to work occasional weekends on a rota basis (with days off in lieu)
Why Apply?
- Immediate start available
- Ongoing, long-term opportunity
- Opportunity to work in a rewarding Adult Social Care environment
- Be part of a newly developed and community-focused service
- Competitive pay and supportive team environment
Business Support Officer – Adult Social Care employer: JAM Recruitment Ltd
At JAM Recruitment Ltd, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Birmingham, we offer a dynamic work culture that fosters collaboration and innovation, alongside competitive salaries and hybrid working options. With a strong focus on career progression, our employees are empowered to take on leadership roles and make a meaningful impact in the field of personal injury law.
