At a Glance
- Tasks: Manage the Council's complaints function and ensure efficient processing of resident enquiries.
- Company: Join Pertemps and support Hillingdon Council in a vital role.
- Benefits: Earn £17.33 per hour with opportunities for professional growth.
- Other info: Work in a dynamic environment at the Civic Centre in Uxbridge.
- Why this job: Make a real difference by improving community services and enhancing resident satisfaction.
- Qualifications: Experience in customer service or complaints handling is essential.
The predicted salary is between 17.33 - 17.33 £ per hour.
A Business Support Officer position is available with Pertemps, working within Hillingdon Council.
Based at the Civic Centre in Uxbridge, this full-time, temporary role offers £17.33 per hour.
Your primary duty involves managing the Council's complaints function.
You will review incoming correspondence, determine the correct service area, and allocate cases to guarantee they meet corporate deadlines.
This position demands a methodical, customer-focused professional capable of handling a diverse workload with precision.
You will ensure resident enquiries are processed efficiently, contributing to the Council's service standards.
Strong organisational abilities and clear communication are essential for success in this assignment.
Job Advert – Business Support Officer
About the Role
We are seeking an experienced Business Support Officer to join the Council on an agency basis, providing vital support to the Council's complaints function.
This is an excellent opportunity for an organised and customer-focused professional who can manage a varied workload while ensuring complaints are processed efficiently and accurately.
The successful candidate will be responsible for reviewing incoming complaints, identifying the appropriate service area, and allocating cases promptly to ensure they are managed within corporate timescales.
You will play a key role in supporting the effective handling of resident enquiries and complaints, helping to deliver a high-quality service.
Key Responsibilities
- Review and assess incoming complaints.
- Identify the appropriate Council service area responsible for responding.
- Accurately allocate complaints using the Council's case management system.
- Ensure cases are processed promptly and in line with corporate procedures and service standards.
- Maintain accurate records and monitor case progress where required.
- Liaise professionally with residents, Council officers and service teams.
- Support the efficient operation of the Council's complaints process while meeting deadlines and performance targets.
About You
- Previous experience in complaints handling, customer service, casework or business administration.
- Excellent organisational skills with strong attention to detail.
- Experience using case management or customer relationship management (CRM) systems.
- The ability to manage competing priorities and work effectively under pressure.
- Strong written and verbal communication skills.
- A professional and customer-focused approach when dealing with residents and colleagues.
- The ability to work independently while contributing effectively as part of a team.
Desirable
Previous experience working within a local authority or wider public sector organisation.
A good understanding of how Council services operate.
Knowledge of corporate complaints procedures and working to statutory or organisational deadlines.
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Business Support Officer employer: JAM Recruitment Ltd
At JAM Recruitment Ltd, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Birmingham, we offer a dynamic work culture that fosters collaboration and innovation, alongside competitive salaries and hybrid working options. With a strong focus on career progression, our employees are empowered to take on leadership roles and make a meaningful impact in the field of personal injury law.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer
✨Dive into Local Government Events
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Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
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We think you need these skills to ace Business Support Officer
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for JAM Recruitment Ltd and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at JAM Recruitment Ltd
✨Get to Know Public Sector Values
Before your interview with JAM Recruitment Ltd, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for JAM Recruitment Ltd.
