At a Glance
- Tasks: Coordinate engineers, manage customer queries, and handle logistics in a fast-paced environment.
- Company: Established manufacturing firm with a supportive and collaborative team culture.
- Benefits: Competitive pay of £14.30/hour, early finish Fridays, and consistent working hours.
- Other info: Ideal for those seeking stability and professional growth in a structured environment.
- Why this job: Join a dynamic team and enhance your administrative skills while making a real impact.
- Qualifications: Proven admin experience, strong attention to detail, and effective communication skills.
The predicted salary is between 26100 - 31900 £ per year.
As Service Administrator in Burton upon Trent, you will deliver essential coordination support within a manufacturing firm's service unit.
Your remit covers scheduling engineers, handling customer queries, managing parts logistics, and maintaining accurate records.
This full-time, temporary placement pays £14.30 hourly.
Working hours run 8:30am to 5pm, concluding earlier on Fridays.
The position suits someone with proven administrative abilities, meticulous attention to detail, and clear communication skills.
You will join a supportive team where collaboration is valued, assisting daily operations to run smoothly.
Prior experience in a comparable administrative function is expected, alongside confidence using standard office software.
This role offers steady work within a structured environment, ideal for those seeking consistency and professional growth.
Favourable daytime hours – 8:30am-5pm Early finish Fridays Collaborative, warm team environment
Our client is a well-established manufacturing business seeking an experienced and highly organised Service Administrator to join their Service team on a temporary basis.
This is an excellent opportunity for an individual with strong administration and customer service skills who enjoys working in a fast-paced operational environment where organisation, accuracy and communication are essential.
Key Responsibilities
Schedule field-based engineers and Service Partners using the company CRM system, ensuring appropriate allocation of skills and resources to maximise productivity.
Coordinate parts requirements, including arranging warehouse dispatch, third-party transport, relevant paperwork and purchase orders.
Liaise with Technical Engineering Managers regarding engineer workloads, productivity and critical sites or jobs.
Support the delivery of projects and manage individual service cases from initial enquiry through to completion.
Provide a high standard of customer service, responding professionally and promptly to telephone enquiries and emails.
Work closely with fellow schedulers and the wider Service team to resolve resourcing challenges and secure appropriate attendance dates for customers.
Prepare relevant Risk Assessments and Method Statements for service cases.
Maintain accurate and methodical records of service transactions and activities.
Manage the Service inbox, raising cases for call-outs, quoted works and commissioning, while ensuring customers receive timely updates.
Support service order management, logistical despatch, service works billing and general customer enquiries.
Contribute towards achieving departmental KPIs and maintaining an efficient day-to-day Service operation.
About You
We are looking for someone who is highly organised, proactive and customer-focused , with the ability to manage competing priorities in a busy environment.
You will have excellent attention to detail, strong administrative skills and the confidence to communicate effectively with customers, engineers and internal stakeholders.
The successful candidate will ideally have
- Previous experience in administration, coordination, scheduling or a similar service-based environment.
- Knowledge of end-to-end logistics would be advantageous.
- Strong organisational and time-management skills.
- Excellent attention to detail and process discipline.
- Good numeracy and IT skills, with experience using Microsoft packages and the ability to learn new systems quickly.
- The ability to prioritise and multitask effectively.
- A proactive, enthusiastic and self-motivated approach.
- The confidence to work independently while also contributing positively to a team.
- A responsible, dependable and flexible attitude.
If you are an experienced administrator who thrives on coordinating people, processes and customer requirements, we would be keen to hear from you.
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Service Administrator in Burton upon Trent employer: JAM Recruitment Ltd
At JAM Recruitment Ltd, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Birmingham, we offer a dynamic work culture that fosters collaboration and innovation, alongside competitive salaries and hybrid working options. With a strong focus on career progression, our employees are empowered to take on leadership roles and make a meaningful impact in the field of personal injury law.
