At a Glance
- Tasks: Onboard clients and manage their account setup while providing top-notch advisory services.
- Company: Dynamic company based in Brighton with a focus on client success.
- Benefits: Competitive salary, hybrid work model, and a supportive team environment.
- Other info: Temporary contract with opportunities for professional growth.
- Why this job: Join a vibrant team and make a real difference in client relationships.
- Qualifications: Fluency in French and strong client-management skills are essential.
The Implementation Specialist (French) role is a temporary contract based in Brighton, spanning six to nine months and offering a salary of £30,000‑£31,000 per annum. The position works 35 hours per week, Monday to Friday, 8am to 4pm in a hybrid setting.
Key Responsibilities
- Onboard clients by completing application forms and collecting all required legal documents.
- Ensure the smooth setup of all account aspects, including detecting missing information and managing the card member application process.
- Input new and expanding corporate client data into risk tools and set up the client’s programme.
- Take ownership of projects that enhance existing tools and processes.
- Provide premium and dedicated advisory services to new commercial clients throughout the implementation and enrolment process.
- Conduct early engagement calls and emails to drive card activation and address zero or below potential billers to increase charge volume.
- Monitor billing and payment processes by liaising directly with new customers to ensure accurate settlement.
- Collaborate with Sales, Account Sales, and Implementation Manager to achieve successful implementation and handover to the relevant team.
- Consult with Corporate Card clients as the primary contact for the department and lead the onboarding of international clients with support from Business Development Managers.
- Advise clients on legal and regulatory requirements and manage contract completion to launch commercial relationships.
Requirements
- Fluency in French.
- Strong client‑management skills with a track record of building and retaining relationships with internal and external customers.
- Excellent telephone, verbal and written communication skills.
- Ability to multitask, prioritise and work well under pressure.
- Meticulous attention to detail and self‑motivation.
- Experience in a consultative, on‑boarding environment is preferred.
Implementation Specialist (French) in Brighton employer: JAM Recruitment Ltd
As an Implementation Specialist (French) in Brighton, you will join a dynamic team that values collaboration and innovation, offering a supportive hybrid work environment. With a focus on employee growth, the company provides opportunities for professional development and skill enhancement, ensuring that you can thrive in your role while contributing to meaningful client relationships. Enjoy a competitive salary and the chance to make a real impact in a vibrant city known for its creativity and community spirit.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Specialist (French) in Brighton
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like JAM Recruitment Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like JAM Recruitment Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Implementation Specialist (French) in Brighton
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to JAM Recruitment Ltd.
How to prepare for a job interview at JAM Recruitment Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in JAM Recruitment Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services JAM Recruitment Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
