The Key Account Manager in Bridgnorth will manage key customer relationships, ensuring exceptional service and identifying growth opportunities. Reporting to the Sales Manager, this full-time role carries a salary of £30,000‑£35,000 plus a 10% performance bonus. The successful candidate will act as the primary contact for clients, collaborating with internal teams to meet requirements efficiently.
Responsibilities
- Manage and develop an existing customer base to achieve long‑term business success and customer retention.
- Maintain and update customer information and shared data spreadsheets accurately.
- Act as the main point of contact for customers, responding promptly to enquiries and managing customer requirements.
- Build and maintain strong, positive relationships with clients.
- Liaise with internal departments including Production, Quality, and Transport to resolve issues and communicate updates effectively to customers.
- Monitor customer activity and sales performance metrics.
- Identify opportunities to increase sales, improve customer engagement, and maximise capacity across the business.
- Support the wider sales team and work closely with the Sales Manager to achieve departmental objectives.
- Prepare and issue customer quotations in a timely and accurate manner.
- Conduct quarterly customer review meetings and customer satisfaction surveys.
- Assist in implementing strategies to improve customer experience and drive business growth.
Key Skills
- Proven experience as a Key Account Manager, Account Manager, or Sales Executive.
- Demonstrable experience in managing customer relationships and delivering outstanding customer service.
- Strong understanding of sales processes, sales performance metrics, and CRM systems.
- Excellent communication, negotiation, and relationship‑building skills.
- Ability to work collaboratively with internal teams and external stakeholders.
- Strong organisational skills with excellent attention to detail.
- Proactive approach to problem‑solving and identifying business opportunities.
- Proficient in Microsoft Office applications, particularly Excel.
What We Offer
- Competitive salary.
- Opportunity to work within a successful and growing business.
- Supportive team environment.
- Ongoing professional development and career progression opportunities.
- The chance to play a key role in maintaining and developing valuable customer partnerships.
Key Account Manager in Bridgnorth employer: JAM Recruitment Ltd
At JAM Recruitment Ltd, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Birmingham, we offer a dynamic work culture that fosters collaboration and innovation, alongside competitive salaries and hybrid working options. With a strong focus on career progression, our employees are empowered to take on leadership roles and make a meaningful impact in the field of personal injury law.
