At a Glance
- Tasks: Manage online sales channels like Amazon and eBay, processing orders and handling customer enquiries.
- Company: Join a growing team at Pertemps Birmingham Industrial in Perry Barr.
- Benefits: Earn £12.71 per hour with a stable, long-term career opportunity.
- Other info: Enjoy a temp-to-perm position with excellent career growth potential.
- Why this job: Perfect for those seeking a varied role with solid administrative experience.
- Qualifications: Strong communication skills and administrative background required.
The predicted salary is between 12.71 - 12.71 £ per hour.
Based in Perry Barr, this full-time Marketplace Administrator role with Pertemps Birmingham Industrial offers a permanent contract after a successful temporary period.
Working Monday to Friday, 09:00 to 17:00, you will earn £12.71 per hour.
Your duties centre on managing online sales channels, specifically Amazon and e Bay, including order processing and system updates.
You will handle customer enquiries from both businesses and individuals, liaise with restaurant and pub owners, and coordinate with couriers to ensure smooth deliveries.
Additional tasks involve packing and dispatching orders.
This position suits candidates with solid administrative backgrounds, strong communication abilities, and comfort handling varied daily responsibilities.
Marketplace Administrator (Temp to Perm) - Location: Hamstead - Pay: £12.71 per hour - Hours: Full-Time, Monday to Friday, 09:00 - 17:00 - Start Date: August
We're recruiting on behalf of our client for a Marketplace Administrator to join their growing team on a temp-to-perm basis.
This is a varied role, ideal for someone with solid administrative experience who is looking for a stable, long-term career.
Key Responsibilities
- Day-to-day administration of online marketplaces, including e Bay and Amazon.
- Processing customer orders and updating marketplace systems.
- Responding to B2B and B2C customer enquiries via phone and email.
- Building relationships with restaurant and pub owners, customers, and courier companies.
- Coordinating deliveries and resolving courier queries.
- Packing and dispatching customer orders.
- Providing general administrative support to ensure the smooth running of the business.
About You
- Solid experience in an administrative role.
- Excellent communication and customer service skills.
- Strong organisational skills and the ability to manage a varied workload.
- A good working knowledge of Microsoft Office, particularly Outlook, Word, and Excel.
- Confidence using computer systems and learning new software.
- Experience with online marketplaces such as e Bay, Amazon, or similar platforms is desirable but not essential.
- The ability to speak Punjabi would be an advantage, but is not essential.
- A positive, hands-on approach and willingness to support the team with packing and dispatch duties when required.
- What's on Offer
- Temp-to-perm opportunity.
- Stable, long-term position with a growing business.
- If you're an experienced administrator with excellent communication skills and you're looking for a long-term opportunity with a varied workload, we'd love to hear from you.
- #J-18808-Ljbffr
Marketplace Administrator in Birmingham employer: JAM Recruitment Ltd
At JAM Recruitment Ltd, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Birmingham, we offer a dynamic work culture that fosters collaboration and innovation, alongside competitive salaries and hybrid working options. With a strong focus on career progression, our employees are empowered to take on leadership roles and make a meaningful impact in the field of personal injury law.
StudySmarter Expert Advice🤫
We think this is how you could land Marketplace Administrator in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JAM Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JAM Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Marketplace Administrator in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JAM Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at JAM Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JAM Recruitment Ltd!
How to prepare for a job interview at JAM Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
