At a Glance
- Tasks: Assist customers with vehicle repairs, manage appointments, and provide updates throughout the process.
- Company: Join a dynamic automotive repair centre in Nottingham with a focus on customer service.
- Benefits: Competitive salary, performance bonuses, healthcare options, and 22 days annual leave.
- Other info: Full training provided, with excellent opportunities for career development.
- Why this job: Perfect for those who love helping people and want to grow in a fast-paced environment.
- Qualifications: Strong communication skills and a positive, organised attitude are essential.
The predicted salary is between 29000 - 30000 £ per year.
The Customer Service Advisor position in Nottingham is a permanent, full-time role based within the automotive repair industry.
You will act as the primary contact for clients, coordinating appointments and managing vehicle collections and deliveries.
Keeping customers updated throughout the repair process is central to the role, alongside ensuring smooth daily operations.
Strong communication skills and a proactive, organised approach are essential.
Full training is provided, making this role suitable for those keen to develop within a customer-focused environment.
The salary is negotiable.
Customer Service Advisor Full-Time | Automotive Repair Industry | Are you passionate about delivering excellent customer service£ Do you enjoy helping people and thrive in a fast-paced environment£
We are looking for a friendly, organised, and proactive Customer Service Advisor to join a busy vehicle repair centre.
This is an excellent opportunity for someone with strong communication skills and a positive attitude who is looking to build a rewarding career.
Full training will be provided.
- Role Key Responsibilities
- Welcoming and assisting customers in person and over the phone.
- Booking vehicles in for repair and arranging appointments.
- Providing regular updates to customers throughout the repair process.
- Coordinating vehicle collections and deliveries.
- Liaising with technicians, estimators, and insurers to ensure customers receive accurate information.
- Managing customer enquiries and resolving issues in a professional manner.
- Maintaining accurate customer records and updating internal systems.
- Ensuring a high standard of customer service is delivered at all times.
- Supporting the wider team with administrative duties as required.
About You
- Excellent communication and interpersonal skills.
- A positive, friendly, and professional approach.
- Strong organisational skills with the ability to manage multiple tasks.
- Good attention to detail.
- The ability to remain calm under pressure in a busy environment.
- Good IT skills and confidence using computer systems.
- A flexible, team-oriented attitude and willingness to support colleagues.
- Desirable Previous experience in a customer service, reception, or service advisor role.
- Experience within the automotive, vehicle repair, or insurance industry.
- Experience using customer management or booking systems.
Benefits
- Salary of £26,836.80 per annum
- Performance-related bonus opportunities
- 22 days annual leave plus bank holidays
- Contributory healthcare scheme with options to enhance cover for you and your family
- Employee discount platform offering shopping and meal discounts
- Access to wellbeing resources, webinars, and exercise classes
- Online GP service
- Company pension scheme
- Full training and ongoing development opportunities
- #J-18808-Ljbffr
Customer Service Advisor in Beeston employer: JAM Recruitment Ltd
At JAM Recruitment Ltd, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Birmingham, we offer a dynamic work culture that fosters collaboration and innovation, alongside competitive salaries and hybrid working options. With a strong focus on career progression, our employees are empowered to take on leadership roles and make a meaningful impact in the field of personal injury law.
