At a Glance
- Tasks: Assist residents with diverse queries and provide top-notch customer service.
- Company: Join Warwickshire County Council, a supportive and community-focused organisation.
- Benefits: Earn £13.69 per hour, with potential for permanent position and career growth.
- Other info: Enjoy hybrid working options and a friendly team environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication, problem-solving skills, and basic IT knowledge required.
The predicted salary is between 13.69 - 13.69 £ per hour.
As a Customer Service Advisor with Warwickshire County Council, you will join the Customer Service Centre in Bedworth, acting as the first point of contact for residents.
This temporary role, with the potential to become permanent, pays £13.69 per hour and requires 30 hours per week, Monday to Friday.
Key details
- Job Title: Customer Service Advisor
- Duration: Temporary to permanent
- Company: Warwickshire County Council
- Hours: Monday to Friday - 30 hours a week
- Location: Bedworth/Warwick/Hybrid
- Salary: £13.69ph - £26,403pa (Rising to £28,142)
- Start Date: 1st September 2026
About the Role
The Customer Service Centre is at the heart of customer service delivery for Warwickshire County Council.
As the first point of contact for multiple services, such as Highways, Blue Badges, and Country Parks, they help people with a variety of questions, queries and requests.
These are as varied as advising how to register the birth of a newborn baby to reporting a pothole!
You will handle diverse queries ranging from Blue Badge applications and Highways reports to Country Parks enquiries and birth registrations.
Strong communication and problem solving skills are essential for assisting the public with varied requests.
Hybrid working between Bedworth, Warwick, and home is available.
The role may require working from a council office site in Warwick or Bedworth, or from home, but standards remain high and the customer remains at the centre of everything.
What it's like working in their team You will be part of a relatively small team of Customer Service Advisors supporting Warwickshire's residents in several ways.
Sometimes you will be offering information on how to access a service.
In other instances, you will be collecting information on behalf of a council service team so that they can deal with the person's request.
They also support people to access council services online.
They aim to build their confidence and skills so they can complete the transaction digitally themselves.
Most customers get in touch with them over the phone, but they also communicate with some via email.
They will respond to people in the way they have chosen to contact them.
They think of work as something they do rather than somewhere they are.
This means that you may be required to work from a Warwickshire County Council office site in Warwick or Bedworth, or from home.
Whatever the location they are working from, their standards remain high.
They always put the customer at the heart of what they do.
About You
- Good level of verbal and written English
- Confident communicating with a wide range of customers
- Strong questioning, listening and problem solving skills
- Resilient and professional when dealing with challenging conversations
- Good basic IT skills with the ability to learn new systems (full training provided)
- Able to use multiple systems and knowledge bases while on calls
- Self motivated and disciplined when working remotely, with reliable broadband
- Confident to ask for support when needed, with help always available
Customer Service Advisor in Bedworth employer: JAM Recruitment Ltd
At JAM Recruitment Ltd, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Birmingham, we offer a dynamic work culture that fosters collaboration and innovation, alongside competitive salaries and hybrid working options. With a strong focus on career progression, our employees are empowered to take on leadership roles and make a meaningful impact in the field of personal injury law.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Bedworth
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like JAM Recruitment Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like JAM Recruitment Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor in Bedworth
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to JAM Recruitment Ltd.
How to prepare for a job interview at JAM Recruitment Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in JAM Recruitment Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services JAM Recruitment Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
