At a Glance
- Tasks: Support customers via phone and email, coordinating fleet vehicle logistics.
- Company: Join a dynamic team in Basildon with a focus on exceptional service.
- Benefits: Enjoy a competitive hourly rate, hybrid working, and a supportive environment.
- Other info: Great opportunity for career growth in a fast-paced setting.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Strong communication skills and experience with CRM systems preferred.
The predicted salary is between 12.71 - 12.71 £ per hour.
As a Customer Service Adviser in Basildon, you will support customers by phone and email, coordinating fleet vehicle pick‑ups and collections and ensuring each interaction reflects high service standards. In this full‑time, temporary role with hybrid remote working, you will serve as the first point of contact, handling enquiries with professionalism and accuracy.
Role Overview
- Manage communication channels, organise logistics for fleet movements, and maintain detailed records to support smooth operational delivery.
Key Responsibilities
- Respond to inbound calls and emails with clear, friendly information.
- Arrange pick‑ups, deliveries, and collections of fleet vehicles, ensuring timely scheduling with internal teams and external partners.
- Log all customer interactions, update CRM systems, and track cases through to resolution.
- Investigate customer concerns, liaise with relevant departments, and ensure swift, effective solutions.
- Prepare and process required paperwork for vehicle movements and customer requests.
- Uphold the company’s service standards, ensuring every customer receives a positive and consistent experience.
Skills & Experience
- Confident, clear, and empathetic communication style.
- Able to manage multiple tasks, schedules, and priorities.
- Comfortable resolving issues independently and collaboratively.
- Experience using CRM systems, email platforms, and scheduling tools.
- Passion for delivering exceptional service and building trust.
What Success Looks Like
- Customers feel supported and informed.
- Fleet vehicle movements are organised accurately and on time.
- Communication is consistent, professional, and proactive.
We think you need these skills to ace Customer Service Adviser in Basildon
Customer Service
Communication Skills
Problem-Solving Skills
CRM Systems
Logistics Coordination
Attention to Detail
Time Management
