About the Role
As a Customer Accounts Administrator based in Banbury, you will support a sales team by managing client accounts and coordinating between customers and internal departments.
Key Responsibilities
- Process customer orders accurately and efficiently.
- Monitor stock levels, identify shortfalls, and liaise with customer merchandisers.
- Respond promptly to customer telephone and email enquiries.
- Act as the communication link between customers and internal teams.
- Support new product launches through customer liaison.
- Prepare re‑buy requests, re‑work orders, labelling tasks, and non‑reorderable product requests.
- Maintain product data, update pricing, and set up new products in Microsoft Navision.
- Book in customer deliveries and ensure accurate documentation.
- Work closely with Account Managers to support the smooth running of major accounts.
- Monitor special orders and own‑brand stock levels.
- Record and analyse customer sales data to support future planning.
- Resolve delivery, invoicing, POD and pricing queries.
- Liaise with internal departments to resolve customer service issues, including returns.
- Maintain spreadsheets and administrative records.
- Perform general administration duties as required.
Skills & Experience Required
- Strong working knowledge of Microsoft Office 365, especially Excel.
- Experience in a customer service or administrative role is beneficial.
- Knowledge of Microsoft Navision Dynamics is advantageous (training provided).
- Excellent numeracy and literacy skills.
- Outstanding organisational ability; able to prioritise, multitask and meet deadlines.
- A proactive, forward‑thinking approach with strong problem‑solving skills.
- Self‑motivated, positive attitude, and keen to develop professionally.
Benefits
- Full‑time office role close to the M40 in Banbury.
- Free parking.
Workplace & Compensation
Permanent, full‑time position with a salary between £25,000 and £28,000 per annum (competitive based on experience). Office‑based or hybrid working available.
Customer Accounts Administrator in Banbury employer: JAM Recruitment Ltd
At JAM Recruitment Ltd, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Birmingham, we offer a dynamic work culture that fosters collaboration and innovation, alongside competitive salaries and hybrid working options. With a strong focus on career progression, our employees are empowered to take on leadership roles and make a meaningful impact in the field of personal injury law.
