At a Glance
- Tasks: Contact warm leads and book appointments for hearing assessments.
- Company: Join a supportive team focused on customer care in Shirley.
- Benefits: Earn £12.71 per hour plus bonuses, with potential for permanent role.
- Other info: Flexible hybrid role with opportunities for personal growth.
- Why this job: Make a difference by helping customers improve their hearing health.
- Qualifications: Experience in appointment setting or contact centres is a plus.
The predicted salary is between 12.71 - 12.71 £ per hour.
About the role
Our client is looking for a motivated and customer‑focused Outbound Appointment Setter based in Shirley.
This hybrid role requires 25 hours per week at £12.71 per hour plus bonus incentives for exceeding performance targets.
The position may become permanent after a successful temporary period.
Key Responsibilities
- Contact warm leads by telephone to discuss hearing care enquiries.
- Build trust and rapport quickly to create positive customer experiences.
- Identify customer needs through effective questioning and active listening.
- Confidently overcome objections and encourage customers to book a free hearing assessment.
- Accurately record all customer interactions using CRM systems.
- Meet agreed productivity, quality and compliance standards.
- Deliver professional, empathetic customer service on every call.
- Manage workload effectively while working independently from home.
- Performance Expectations
- Make around 40‑50 quality outbound calls per hour.
- Book an average of 2 appointments per hour.
- Maintain excellent customer service standards and accurate CRM records.
- Consistently achieve agreed productivity, quality and attendance targets.
Desirable Experience
- Previous experience working from home.
- Appointment‑setting experience.
- Contact centre experience within a performance‑driven environment.
- Experience speaking with older customers or working within a healthcare setting.
About You
- Resilient and motivated, even when faced with rejection.
- Comfortable working in a target‑focused environment.
- Empathetic, patient and professional, especially when speaking with older customers.
- Calm under pressure and open to feedback and coaching.
- Accountable for own performance and committed to continuous improvement.
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Appointment Setter employer: JAM Recruitment Ltd
At JAM Recruitment Ltd, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Birmingham, we offer a dynamic work culture that fosters collaboration and innovation, alongside competitive salaries and hybrid working options. With a strong focus on career progression, our employees are empowered to take on leadership roles and make a meaningful impact in the field of personal injury law.
